Section one: Contracting authority
one.1) Name and addresses
London Borough of Hillingdon
Civic Centre
Uxbridge
UB8 1UW
Country
United Kingdom
Region code
UKI74 - Harrow and Hillingdon
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Local Healthwatch Service in Hillingdon
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The London Borough of Hillingdon awards a contract with a Service Provider who will deliver the statutory functions of a local Healthwatch. The contract is intended to deliver the Council's statutory obligation to ensure that there continues to be a local Healthwatch in the borough.
As set out in Hillingdon's statutory 2022 - 2025 Joint Health and Wellbeing Strategy, the Council and its health and care partners seeks to improve the health and wellbeing of all our residents and to reduce disparities in health and care across our communities.
The Healthwatch Service has a vital role to assist local health and social care commissioners and providers, and community stakeholders, by providing feedback, research and information about the views and experiences of local residents of using health and social care services to raise standards of service provision.
The local Healthwatch contract will be for a period of five years with the option to extend for up to three further years, i.e., a maximum of eight years.
The Council is seeking a Service Provider who will undertake the role of an independent consumer champion for the wider public and people using health and social care services, or who may use these services, including unpaid carers.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £992,970
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI74 - Harrow and Hillingdon
two.2.4) Description of the procurement
The London Borough of Hillingdon awards a contract with a Service Provider who will deliver the statutory functions of a local Healthwatch. The contract is intended to deliver the Council's statutory obligation to ensure that there continues to be a local Healthwatch in the borough.
As set out in Hillingdon's statutory 2022 - 2025 Joint Health and Wellbeing Strategy, the Council and its health and care partners seeks to improve the health and wellbeing of all our residents and to reduce disparities in health and care across our communities.
The Healthwatch Service has a vital role to assist local health and social care commissioners and providers, and community stakeholders, by providing feedback, research and information about the views and experiences of local residents of using health and social care services to raise standards of service provision.
The local Healthwatch contract will be for a period of five years with the option to extend for up to three further years, i.e., a maximum of eight years.
The Council is seeking a Service Provider who will undertake the role of an independent consumer champion for the wider public and people using health and social care services, or who may use these services, including unpaid carers.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: Yes
Description of options
Three year extension
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-004946
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
9 July 2025
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Your Voice in Health & Social Care
London
Country
United Kingdom
NUTS code
- UKI74 - Harrow and Hillingdon
Companies House
1154672
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £992,970
Section six. Complementary information
six.3) Additional information
The total value of the contract £992,970 (8 years) is for 5 years the initial length of the contract and 3 years of the optional extension period.
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
London
Country
United Kingdom