Scope
Reference
NSHG/0007
Description
North Star Housing Group is seeking tenders from qualified and experienced contractors to deliver a comprehensive programme of lift servicing, maintenance, and repair services. This contract covers a variety of lifting equipment including passenger lifts, stairlifts, and ceiling hoists located across North Star's housing portfolio in the Northeast of England. The contract includes both planned preventative maintenance and responsive call-out work. New equipment may be added throughout the life of the contract, and the appointed contractor will be required to accommodate these additions within the agreed service framework.
The successful contractor will be responsible for carrying out quarterly servicing and maintenance of passenger lifts, with stairlifts and ceiling hoists being serviced either twice yearly or quarterly, depending on the specific site requirements. They will also be expected to attend to reactive faults and breakdowns, including emergency responses 24 hours a day, seven days a week, 365 days per year. Contractors must provide all necessary repair services, replacement of components during maintenance visits, and support for auto-dialler alarm systems used for entrapment situations. Engineers must submit digital reports within five days of each visit and provide full visibility of all planned and reactive works through North Star's housing management system. Out-of-hours support and prompt emergency response are essential to the contract.
All service and maintenance activities must adhere to specified response times. Entrapment emergencies require a one-hour response, urgent breakdowns must be attended within four hours, and non-urgent issues must be responded to within 24 hours. Preventative maintenance must be fully inclusive of the servicing and minor components needed to maintain satisfactory operational status. All inspections and works must meet both statutory obligations and manufacturer recommendations, with the contractor ensuring that any safety-critical issues are immediately reported and resolved. Engineers are required to be fully qualified, competent, and experienced across a range of lifting equipment and systems. To avoid unnecessary repeat visits, the contractor must maintain a stock of common spare parts.
Contractors are required to comply with all health and safety legislation, including the Health and Safety at Work Act and the Construction (Design and Management) Regulations. Comprehensive risk assessments and method statements must be submitted, covering all work undertaken under this contract. Contractors must hold all necessary industry accreditations and ensure that engineers possess up-to-date and relevant qualifications. Services must be conducted in line with Lift Guidance Note LG1 and relevant British Standards. The contractor must also provide evidence of insurance, liability cover, and will be required to attend periodic site meetings and quality inspections.
Total value (estimated)
- £40,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 January 2026 to 1 January 2028
- Possible extension to 1 January 2029
- 3 years, 1 day
Description of possible extension:
3 years, with a Possible extension of one year to 1st January 2029 at North Star's sole discretion
Main procurement category
Services
CPV classifications
- 42416000 - Lifts, skip hoists, hoists, escalators and moving walkways
- 50750000 - Lift-maintenance services
Contract locations
- UKC - North East (England)
- UKE2 - North Yorkshire
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
1 September 2025, 12:00pm
Submission type
Tenders
Tender submission deadline
26 September 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
17 October 2025
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Technical | Quality | 50% |
| Price | Price | 40% |
| Social Value | Quality | 10% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Stage One: Participation:
• Publish Tender Notice, providing access to the Requests to Participate document via Intend portal
• Receive Requests to Participate from interested suppliers.
• Assess responses against conditions of participation, exclusions and objective criteria to limit suppliers
• Inform Suppliers not invited to participate further
• Invite remaining Suppliers to submit final tenders.
Stage Two: Evaluate:
• Receive final tenders
• Evaluate final tenders
• Meet with bidders (to be confirmed at a later date)
• Determine Most Advantageous Tender
Stage Three: Award:
• Inform Suppliers of the outcome and issue assessment summaries
• Publish Contract Award Notice
• Following standstill enter into the contract with the winning Supplier
• Publish contract details notice
Documents
Associated tender documents
https://in-tendhost.co.uk/northstarhousinggroup/aspx/Home
All documents will be provided via the Intend portal.
Technical specifications to be met
https://in-tendhost.co.uk/northstarhousinggroup/aspx/Home
All documents will be provided via the Intend portal.
Contracting authority
NORTH STAR HOUSING GROUP
- Companies House: IP21256R
- Public Procurement Organisation Number: PTGM-5183-NXYN
Endeavour House
Thornaby
TS17 6QN
United Kingdom
Email: procurement@northstarhg.co.uk
Website: https://www.northstarhg.co.uk/
Region: UKC11 - Hartlepool and Stockton-on-Tees
Organisation type: Public authority - sub-central government