Scope
Reference
SAM 007: NMPH Framework 7
Description
Smart Applications Management Limited (SAM) is the trading name of South West Smart Applications Limited, a Membership based central purchasing body, which owns and runs the
National Mobilities Procurement Hub for its Members.
This Framework is seeking the provision of RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services. These five Lots form the focal point for any modern Ticketing & Information Scheme in managing customer information, journey planning, physical sales, revenue, and a range of customer facing managed services.
Lot 1: RTPI Content Management Systems (CMS)
The RTPI CMS Lot provides a supplier-agnostic Content Management System for Real Time Passenger Information, integrating with standards like GTFS, SIRI, BODS, and RSS. It must distribute real-time schedules and multimedia content to Passenger Information Displays, managed through a secure web portal with layout control, multilingual messaging, and access management. The system must be scalable, cloud-hosted, GDPR-compliant, and include monitoring, fault management, and reporting. Delivery requires commissioning, testing, migration, and maintenance, with defined backup, PID interfacing, and documentation. Suppliers must follow formal project management, deliver training, and meet strict KPIs for availability, updates, and transparency.
Lot 2: Ticket Vending Machines
The Ticket Vending Machine (TVM) Lot focuses on providing modern, reliable, and accessible equipment aligned with operational and customer needs. The requirements highlight durability, accessibility compliance, and integration with transport systems, while ensuring wide payment options such as contactless, mobile, and cash for inclusivity. Priority has been given to cybersecurity, remote monitoring, and easy maintenance to reduce downtime and costs.
The machines also support long-term goals of sustainability, scalability, and future-proofing, using energy-efficient, recyclable components and allowing upgrades for new products or payments. User experience is central, with clear interfaces, multilingual support, and accessibility for disabled passengers. Overall, the process delivers robust, user-friendly, and cost-effective TVMs that will remain a reliable backbone of the transport network.
Lot 3: Electronic Ticket Machines
The ETM Lot covers the supply, installation, and maintenance of Electronic Ticket Machines for public transport. Machines must support ITSO smartcards, EMV contactless, mobile ticketing (QR, barcode, NFC), and cash, while integrating with back-office systems for revenue and data exchange in line with ITSO, PCI-DSS, and BODS. They should be reliable, user-friendly, process transactions quickly, adapt to future needs, and link with Intelligent Transport Systems for real-time information and vehicle tracking.
Suppliers must ensure strong project delivery from design and testing to deployment and lifecycle support, including staff training, spares, and repairs. Defined SLAs cover uptime, fault resolution, and updates. Security requires encryption, key management, and compliance with financial and data protection standards. Ongoing monitoring, reporting, and proactive updates are expected to maintain performance and meet evolving passenger needs.
Lot 4: Accessible Rail Information And Support Units
Accessible Rail Information and Support Units play a vital role in ensuring that all passengers, including those with disabilities or additional needs, can travel with confidence and independence. These units provide clear, consistent, and user-friendly information about train times, routes, facilities, and accessibility features both online and at stations. These units will also offer facilities through which passengers can ask for assistance with practical help like boarding support, guidance through stations, and access to mobility aids. By combining reliable information with on-the-ground assistance, Accessible Rail Information and Support Units break down barriers to travel, promote inclusivity, and make public transport a safe and welcoming option for everyone.
Lot 5: Transport And Data Managed Services
The Transport and Data Managed Services Lot within the Framework provide public sector and operator purchasers with a range of secure, reliable, and scalable 'managed' solutions for handling the movement and management of critical transport and data information and services. By using managed services, purchasers benefit from expert monitoring, proactive issue resolution, and optimised infrastructure without the burden of managing complex systems in-house, all while maintaining compliance, security, and performance standards.
This Lot has 7 Parts:
Lot 5 - Part 1. Journey Planning Managed Service
Lot 5 - Part 2. Consultancy Support Managed Service
Lot 5 - Part 3. Operational Data Evaluation Managed Service
Lot 5 - Part 4. Entitlement Travel Managed Service
Lot 5 - Part 5. Operator Support Managed Service
Lot 5 - Part 6. Scholars Travel Managed Service
Lot 5 - Part 7. Commercial Travel Managed Service
Commercial tool
Establishes an open framework
Total value (estimated)
- £20,000,000 excluding VAT
- £24,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 December 2025 to 30 November 2033
- 8 years
Options
The right to additional purchases while the contract is valid.
Each Framework Lot is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.
Main procurement category
Goods
Contract locations
- UK - United Kingdom
- GG - Guernsey
- IM - Isle of Man
- JE - Jersey
Not the same for all lots
CPV classifications are shown in Lot sections, because they are not the same for all lots.
Lot 1. RTPI Content Management Systems (CMS)
Description
The RTPI CMS Lot within the Framework focuses on the provision, installation, and maintenance of a Content Management System for Real Time Passenger Information (RTPI) services. The solution must be supplier-agnostic, compatible with industry standards, and capable of integrating with various data sources such as GTFS, SIRI, BODS, and RSS. Core functions include generating and distributing content, ranging from real-time transport schedules to multimedia advertising across Passenger Information Displays (PIDs). The system must support sophisticated management features via a web-based portal, enabling authorised users to customise layouts, control content, manage access rights, and handle multilingual messaging. Technical requirements also emphasise scalability, open interfaces, cloud hosting, and robust security aligned with GDPR and industry best practices. The CMS must incorporate monitoring, fault management, and reporting tools to ensure continuous service quality.
Delivery and operational requirements demand processes for commissioning, testing, migration, and ongoing maintenance. This includes defined backup and recovery standards, structured PID interfacing using the RTiG CMS to PID Interface Protocol, and clear documentation practices. Testing phases encompass integration, factory, user acceptance, and site acceptance tests, alongside a silent running period to verify system stability. The supplier must adopt formal project management methods, provide comprehensive training, and meet strict service levels and KPIs. Ongoing operations require high levels of system availability, regular capacity planning, software updates, and continuous audit trails. The Fault Management System must allow for proactive monitoring, logging, and resolution of issues, while ensuring operational transparency through monthly reporting and maintenance reviews.
Lot value (estimated)
- £20,000,000 excluding VAT
- £24,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 30230000 - Computer-related equipment
- 48000000 - Software package and information systems
- 60140000 - Non-scheduled passenger transport
Same for all lots
Contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 2. Ticket Vending Machines
Description
The Ticket Vending Machine (TVM) Lot within the Framework is centered on ensuring modern, reliable, and accessible equipment that aligns with operational and customer service goals. The document outlines the technical requirements, emphasizing durability, compliance with accessibility standards, and integration with existing transport systems. A key outcome is the selection of machines that support a wide range of payment options, including contactless cards, mobile payments, and traditional cash handling, which ensures inclusivity for all passenger demographics. Additionally, the procurement process has prioritized machines with strong cybersecurity features, remote monitoring capabilities, and straightforward maintenance processes to minimize downtime and operating costs.
Another important outcome is the alignment of the TVMs with long-term strategic objectives such as sustainability, scalability, and future-proofing. The chosen machines will need to meet environmental standards, with energy-efficient components and recyclable materials, while also offering flexibility for future upgrades such as new ticketing products or additional payment methods. User experience is a central consideration, with interfaces designed for clarity, multilingual support, and accessible features for passengers with disabilities. Overall, the procurement process has delivered outcomes that balance technical robustness, customer usability, and value for money, ensuring that the TVMs can serve as a reliable backbone of the transport network for years to come.
Lot value (estimated)
- £20,000,000 excluding VAT
- £24,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 30231000 - Computer screens and consoles
- 34940000 - Railway equipment
- 34980000 - Transport tickets
- 48000000 - Software package and information systems
- 60140000 - Non-scheduled passenger transport
Same for all lots
Contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 3. Electronic Ticket Machines
Description
This Framework Lot is seeking the provision of Fixed ITSO Electronic Ticket Machines (ETMs) for passenger transport services, and their ancillary equipment.
Fixed ETMs are important in enabling a passenger to board and pay for transport, via multiple methods including ITSO Smart Cards, Contactless EMV, Tap-On Tap-Off (ToTo), ABT,
Electronic Tokens, Multi-format Barcodes (including QR Codes), Cash, Stored Value Payment Cards and similar methods.
Fixed ETMs can come in a range of sizes and types from large single fixed ETMs on baseplates, to smaller split ETMs with no baseplates, as well as component based systems involving a fixed ETM complemented by additional Tap Off Readers or other equipment throughout a vehicle.
Fixed ETMs are usually used in safe, dry environments such as on-bus or in an office, but may be interchangeable with other vehicles where the same baseplates (where relevant) are used.
Fixed ETMs can be supported by a range of support software and licences to provide additional services to the customer. These can include areas such as a dynamic back office system, real time vehicle location, SIRI feeds for Real Time Passenger Information display systems, Support for Account Based Ticketing (ABT) Systems, Automatic Vehicle Location, BODs Compliance, Driver Messaging, Dynamic Seat Reservation, Schedule Adherence,
Traffic Light Priority Control, and Multiple Payment Systems to name but a few.
This Framework Lot is seeking to host a number of Fixed ETM types, sizes, configurations as well as support equipment, services and licences to enable the Users of the Framework to
have a wide choice of supply options.
This Framework Lot is seeking to host a number of ETM Suppliers for passenger transport services, who are committed to partnership working and the application of ITSO, EMV, ABT,
Barcode and other forms of electronic ticketing for passengers.
This Framework Lot will be available for all public sector bodies in the UK, including Local Authorities, Highway Authorities, Combined Authorities, and Regional Transport Authorities
in England, Wales, Scotland, and Northern Ireland as well as National Transport Bodies such as Transport for Wales, Transport Scotland, Translink and the Department for Transport.
It will also be available for use by any bus/rail/tram/ferry operator in the UK.
Lot value (estimated)
- £20,000,000 excluding VAT
- £24,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 34980000 - Transport tickets
Same for all lots
Contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 4. Accessible Rail Information And Support Units
Description
Accessible Rail Information and Support Units play a vital role in ensuring that all passengers, including those with disabilities or additional needs, can travel with confidence and independence. These units provide clear, consistent, and user-friendly information about train times, routes, facilities, and accessibility features both online and at stations. These units will also offer facilities through which passengers can ask for assistance with practical help like boarding support, guidance through stations, and access to mobility aids. By combining reliable information with on-the-ground assistance, Accessible Rail Information and Support Units break down barriers to travel, promote inclusivity, and make public transport a safe and welcoming option for everyone.
Lot value (estimated)
- £20,000,000 excluding VAT
- £24,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 30231100 - Computer terminals
- 30231200 - Consoles
- 30231300 - Display screens
- 30231310 - Flat panel displays
- 30231320 - Touch screen monitors
- 34940000 - Railway equipment
- 48000000 - Software package and information systems
- 60210000 - Public transport services by railways
Same for all lots
Contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 5. Transport and Data Managed Services
Description
The Transport and Data Managed Services Lot within the Framework provide public sector and operator purchasers with a range of secure, reliable, and scalable 'managed' solutions for handling the movement and management of critical transport and data information and services. By using managed services, purchasers benefit from expert monitoring, proactive issue resolution, and optimised infrastructure without the burden of managing complex systems in-house, all while maintaining compliance, security, and performance standards.
This Lot has 7 Parts:
Lot 5 - Part 1. Journey Planning Managed Service
Lot 5 - Part 2. Consultancy Support Managed Service
Lot 5 - Part 3. Operational Data Evaluation Managed Service
Lot 5 - Part 4. Entitlement Travel Managed Service
Lot 5 - Part 5. Operator Support Managed Service
Lot 5 - Part 6. Scholars Travel Managed Service
Lot 5 - Part 7. Commercial Travel Managed Service
Lot value (estimated)
- £20,000,000 excluding VAT
- £24,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 34980000 - Transport tickets
- 48000000 - Software package and information systems
- 60140000 - Non-scheduled passenger transport
- 72200000 - Software programming and consultancy services
Same for all lots
Contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Framework
Open framework scheme end date (estimated)
30 November 2033
Maximum number of suppliers
Unlimited
Maximum percentage fee charged to suppliers
3%
Further information about fees
Smart Applications Management (SAM) charges fees to Suppliers when a Member of SAM or SAM itself uses the Framework. Fees are detailed within the Pricing Matrix of each Tender Lot to enable Tenderers to factor in such charges when setting their Framework prices, with a maximum percentage fee of 3%.
Contracting authorities that may use the framework
Scottish Local Authorities
Scottish Government & Executive Agencies
Transport Scotland
Scottish Regional Transport Partnerships
Unitary Authorities in Wales
Welsh Government & Executive Agencies
Transport for Wales
Welsh Transport Partnerships
Wales Transport Commissions
Metropolitan District Councils in England
Unitary Authorities in England
County Councils in England
Mayoral Authorities in England
Combined Authorities in England
City Regions in England
London Borough Councils
Other Transport Bodies
Transport for London
Department for Transport
District Borough and City Councils
Councils in Northern Ireland
All Transport Bodies in Northern Ireland
Translink
Any other Public Sector body in the UK with an interest in Transport or any UK transport operator
All Rail TOCs in the UK
Rail Delivery Group acting through ATOC Ltd and working in conjunction with partners
Any Member of SAM at the time they wish to Call-Off from the Framework. See www.talktosam.co.uk.
Also see Documents Section
Participation
Legal and financial capacity conditions of participation
Lot 1. RTPI Content Management Systems (CMS)
Lot 2. Ticket Vending Machines
Lot 3. Electronic Ticket Machines
Lot 4. Accessible Rail Information And Support Units
Lot 5. Transport and Data Managed Services
As detailed within the Procurement Specific Questionnaire (PSQ)
Technical ability conditions of participation
Lot 1. RTPI Content Management Systems (CMS)
Lot 2. Ticket Vending Machines
Lot 3. Electronic Ticket Machines
Lot 4. Accessible Rail Information And Support Units
Lot 5. Transport and Data Managed Services
As detailed within the Technical Requirements document of each Lot within the ITT.
Particular suitability
Lot 1. RTPI Content Management Systems (CMS)
Lot 2. Ticket Vending Machines
Lot 3. Electronic Ticket Machines
Lot 4. Accessible Rail Information And Support Units
Lot 5. Transport and Data Managed Services
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
1 September 2025
Enquiry deadline
26 September 2025, 12:00pm
Tender submission deadline
6 October 2025, 12:00pm
Languages that may be used for submission
English
Award decision date (estimated)
7 November 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Each Framework Lot will be assessed based on responses to the Quality/Technical Proforma which is included within the main Tender document. The grading details of the Quality Assessment will also be... |
Quality | 50% |
| Price including Ongoing Costs | Each Framework Lot contains a Pricing Proforma which is included within the main Tender document. These will be used by a Purchaser to identify the unit price for individual item(s) / services they... |
Price | 40% |
| Social Value | Each Framework Lot will be assessed based on responses to the Social Value Proforma which is included within the main Tender document. The grading details of the Social Value Assessment will also be... |
Quality | 10% |
Procedure
Procedure type
Open procedure
Documents
Associated tender documents
Eligible Organisations for the SAM Framework.pdf
The attached file summarises the main organisations and bodies who would be eligible to use the Framework to call-off Orders. The list is not exclusive.
Contracting authority
SMART APPLICATIONS MANAGEMENT LIMITED
- Companies House: 07205882
- Public Procurement Organisation Number: PXRH-2169-YCGM
Floor 2, Cobourg House
Plymouth
PL11QX
United Kingdom
Contact name: Dr Andrew Seedhouse
Telephone: +447807043222
Email: Procurement@nationalmobilitiesprocurementhub.co.uk
Website: http://WWW.TALKTOSAM.CO.UK
Region: UKK41 - Plymouth
Organisation type: Public authority - sub-central government
Other organisations
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
ATKINSRÉALIS UK LIMITED
Summary of their role in this procurement: Possible Technical Assessor
- Companies House: 00688424
- Public Procurement Organisation Number: PLLV-1772-YDYN
Woodcote Grove, Ashley Road
Surrey
KT18 5BW
United Kingdom
Email: ukwinwork@atkinsrealis.com
Website: http://www.atkinsrealis.com
Region: UKJ26 - East Surrey
TIM RIVETT CONSULTING LTD
Summary of their role in this procurement: Possible Technical Assessor
- Companies House: 10092263
- Public Procurement Organisation Number: PPXR-9114-NVLH
36 Fields End Oxspring
Sheffield
S36 8WH
United Kingdom
Email: tim@timrivett.co.uk
Website: http://www.timrivett.co.uk
Region: UKE31 - Barnsley, Doncaster and Rotherham
Rail Delivery Group Limited (and all known affiliates)
Summary of their role in this procurement: Possible Technical Assessor
- Companies House: 08176197
- Public Procurement Organisation Number: PMXW-9895-MJXN
First Floor North
London
EC4V 3DS
United Kingdom
Region: UKI31 - Camden and City of London
INNOVATIOUS LIMITED
Summary of their role in this procurement: Possible Technical Assessor
- Companies House: 09766662
- Public Procurement Organisation Number: PCBD-6415-QXNT
First Floor, Jebsen House
Ruislip
HA4 7BD
United Kingdom
Email: procurement@innovatious.uk
Website: http://www.innovatious.uk
Region: UKI74 - Harrow and Hillingdon
SYSTRA LIMITED
Summary of their role in this procurement: Possible Technical Assessor
- Companies House: 03383212
- Public Procurement Organisation Number: PDCT-9245-NWYG
3rd Floor, 1 Carey Lane
London
EC2V 8AE
United Kingdom
Email: tenders_uk@systra.com
Website: http://www.systra.com
Region: UKI31 - Camden and City of London