Section one: Contracting entity
one.1) Name and addresses
NATIONAL ENERGY SYSTEM OPERATOR LIMITED
St Catherine's Lodge Bearwood Road
Wokingham
RG415BN
Contact
Maria Slimpa
Country
United Kingdom
Region code
UK - United Kingdom
Companies House
11014226
Internet address(es)
Main address
one.6) Main activity
Electricity
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Workplace Services, End User Compute and IT Service Management Service
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
TCS will support NESO with IT Service Management and Digital Workplace Services, including the Service Desk, support channels, devices, M365, and Identity & Access Management.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
TCS will be the strategic support partner for IT Service Management and Digital Workplace Services for NESO. This covers the delivery and operations of our Service Desk and support channels, IT Service Management alongside Digital Workplace Services which includes Devices, M365, Identity & Access Management.
two.2.11) Information about options
Options: Yes
Description of options
NESO reserves the right to extend Supplier's services for an additional three years
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-000004
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 July 2025
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
OFGEM
London
Country
United Kingdom