Section one: Contracting authority
one.1) Name and addresses
West Midlands Combined Authority
16 Summer Lane
Birmingham
B193SD
Country
United Kingdom
Region code
UKG31 - Birmingham
Public Procurement Organisation Number
PGMD-1353-PZVX
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contact Centre Delivery
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
West Midlands Combined Authority has awarded a contract to 8X8 for the delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 13 platform. The contract is to run from June 2025 - June 2026.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £63,934.20
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKG - West Midlands (England)
two.2.4) Description of the procurement
Delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 14 platform. The contract is run from June 2025 - June 2026.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
compliant call off via GCloud 14.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
14 August 2025
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
8X8 UK Limited
Aylesbury
Country
United Kingdom
NUTS code
- UKG - West Midlands (England)
Companies House
05083841
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £63,934.20
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
West Midlands Combined Authority
Birmingham
Country
United Kingdom