Scope
Reference
714171455 - UK2
Description
The current Enterprise IT Service Desk contract provides IT Service Desk services to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.
Total value (estimated)
- £140,000,000 excluding VAT
- £168,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 10 June 2027 to 9 June 2032
- 5 years
Main procurement category
Services
CPV classifications
- 72222300 - Information technology services
- 72253100 - Helpdesk services
- 72253200 - Systems support services
- 79512000 - Call centre
Engagement
Engagement deadline
30 October 2025
Engagement process description
As we progress with the preparation for the Enterprise IT Service Desk / Project Novus procurement we would like to create a register of interested providers, whether as Prime or Sub-Contractors, that could be shared with other potential providers to commence discussions around potential supply chain solutions and to support SME engagement. If you would be interested in being on the register, can you please provide contact details using the form below. Participation in this exercise is not mandatory but strongly encouraged and contact details of those who express an interest only will be shared with others who have also responded.
Procedure
Special regime
Defence and security
Contracting authority
Ministry of Defence
- Public Procurement Organisation Number: PHVX-4316-ZVGZ
Ministry of Defence
Corsham
SN13 9NR
United Kingdom
Email: UKStratcomDD-CM-OSM-Mailbox@mod.gov.uk
Website: https://www.gov.uk/government/organisations/ministry-of-defence
Region: UKK15 - Wiltshire CC
Organisation type: Public authority - central government