Section one: Contracting authority
one.1) Name and addresses
Essex County Council
County Hall, Market Road
Chelmsford
CM1 1QH
Contact
Ms Victoria Robertson
victoria.robertson@essex.gov.uk
Country
United Kingdom
Region code
UKH3 - Essex
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CO0591 Enterprise Service Management Solution
Reference number
DN760385
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Open tender completed for an Enterprise Service Management Solution.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £580,955
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH3 - Essex
two.2.4) Description of the procurement
Open Tender completed for an Enterprise Service Management (ESM) Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts.
The purpose of this requirement is to ensure that the Authority is supported by the best
technology in its day to day operations. The Solution must be intuitive and easy for both
service providers and self-service users whilst enabling efficiencies and improvements
through automation and integration.
The Authority requires a customer-focused and commercially aware service management
approach which will enhance the overall experience for all employees, enabling them to
realise business outcomes with fewer IT-related or service limitations.
The ESM Solution will have a rolling contract term with a minimum 5-year period, with the
option to terminate the contract following a 2-year notice period. The earliest the 2-year
notice period can be implemented is from year 3 and at any point after this time period. The
2-year notice period allows for procurement and implementation of a new Solution.
Contract value is for definitive term of 5 years, from 12th August 2025 until 11th August 2030.
two.2.5) Award criteria
Quality criterion - Name: Technical Quality / Weighting: 55
Quality criterion - Name: Social Value / Weighting: 5
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-005927
four.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section five. Award of contract
Contract No
CO0591
Title
Enterprise Service Management Solution
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 July 2025
five.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 4
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Alemba Ltd
Salisbury House
Cambridge
CB1 2LA
Country
United Kingdom
NUTS code
- UKH3 - Essex
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £580,955
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Royal Court of Justice
Strand
London
WC2A 2LL
Country
United Kingdom