Scope
Reference
2025/S 000-033868
Description
British Council is looking to award to contract to an expert service provided with already tried and tested AI powered Chat bot to support with customer journey on its English Online website.
Contract 1
Supplier
Contract value
- £168,990 excluding VAT
- £202,788 including VAT
Above the relevant threshold
Award decision date
11 August 2025
Date assessment summaries were sent to tenderers
12 August 2025
Standstill period
- End: 22 August 2025
- 8 working days
Earliest date the contract will be signed
2 September 2025
Contract dates (estimated)
- 5 September 2025 to 6 March 2026
- Possible extension to 4 March 2030
- 4 years, 6 months
Description of possible extension:
The Contract awarded will be originally for a period of 6 month during which the selected supplier will deliver a proof of concept. After this in case of success of this proof of concept the British Council may extend the agreement 4 further times with each extension no longer than 1 year each.
Main procurement category
Goods
CPV classifications
- 48481000 - Sales or marketing software package
- 48445000 - Customer Relation Management software package
Contract locations
- UK - United Kingdom
Information about tenders
- 22 tenders received
- 22 tenders assessed in the final stage:
- 22 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 21 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Supplier
AWTG Limited
- Companies House: 05793772
8 Canham Mews, Canham Road
London
W3 7SR
United Kingdom
Region: UKI73 - Ealing
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
British Council
- Public Procurement Organisation Number: PHTN-1551-GCQH
1 Redman Place
London
E20 1JQ
United Kingdom
Region: UKI41 - Hackney and Newham
Organisation type: Public authority - sub-central government