Section one: Contracting authority
one.1) Name and addresses
Ministry of Defence
Andover
SP11 8HT
Contact
Army Commercial
army-comrcl-complex-proc-mailbox@mod.gov.uk
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Defence
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
National Roadside Repair and Recovery (NRRRC)
Reference number
713936453
two.1.2) Main CPV code
- 50111110 - Vehicle-fleet-support services
two.1.3) Type of contract
Services
two.1.4) Short description
It was decided in 1998 that a contracted service was required to provide roadside repair and
recovery for MOD owned and registered vehicles due to existing military recovery facilities being
unable to deliver the required level of support across the national networks in Germany and the UK
within 2-4 hours of the recovery request. There was also no capacity or capability to deliver the
service across the rest of Europe and North Africa, which remains the case due to the geographic
disposition of military Units holding recovery assets.
The fundamental requirement is for the provision of a roadside repair and recovery service
for MOD owned and registered ‘Green’ fleet and Operational White Fleet (OWF) vehicles (within
set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year.
The key requirements include, but not limited to:
:
a. A roadside assistance service in the event of a break down or Road Traffic Incident
(RTI) on the public highway.
b. A full service must be available 24 hours a day, for 365 days of the year (366 in the
event of a Leap Year).
c. The service must be available in the United Kingdom (includes Scottish Islands, and
Northern Ireland), Europe and extend to Morocco in North Africa.
d. Roadside repair.
e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply
and fitting.
f. Vehicle recovery
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £6,110,000
two.2) Description
two.2.2) Additional CPV code(s)
- 50112100 - Car repair services
- 50112110 - Body-repair services for vehicles
- 50112111 - Panel-beating services
- 50112120 - Windscreen replacement services
- 50112200 - Car maintenance services
- 50112300 - Car-washing and similar services
- 50114100 - Truck repair services
- 50115100 - Motorcycle repair services
- 50115200 - Motorcycle maintenance services
- 50116100 - Electrical-system repair services
- 50116200 - Repair and maintenance services of vehicle brakes and brake parts
- 50116300 - Repair and maintenance services of vehicle gearboxes
- 50116400 - Repair and maintenance services of vehicle transmissions
- 50116500 - Tyre repair services, including fitting and balancing
- 50116510 - Tyre-remoulding services
- 50116600 - Repair and maintenance services of starter motors
- 50118100 - Breakdown and recovery services for cars
- 50118110 - Vehicle towing-away services
- 50118200 - Breakdown and recovery services for commercial vehicles
- 50118400 - Breakdown and recovery services for motor vehicles
- 50118500 - Breakdown and recovery services for motorcycles
- 50630000 - Repair and maintenance services of military vehicles
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UK &Europe
two.2.4) Description of the procurement
The fundamental requirement is for the provision of a roadside repair and recovery service
for MOD owned and registered ‘Green’ fleet and Operational White Fleet (OWF) vehicles (within
set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year.
4. The key requirements include, but not limited to1
:
a. A roadside assistance service in the event of a break down or Road Traffic Incident
(RTI) on the public highway.
b. A full service must be available 24 hours a day, for 365 days of the year (366 in the
event of a Leap Year).
c. The service must be available in the United Kingdom (includes Scottish Islands, and
Northern Ireland), Europe and extend to Morocco in North Africa.
d. Roadside repair.
e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply
and fitting.
f. Vehicle recovery
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
2 x 12 month option years
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-006557
Section five. Award of contract
Contract No
713936453
Title
National Roadside Repair and Recovery
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
17 July 2025
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 3
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Nationwide Assistance Group Ltd
Unit 13/14
Lachingdon
CM3 6LG
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
07658855
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £6,110,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Army Commercial
Andover
SP11 8HT
army-comrcl-complex-proc-mailbox@mod.gov.uk
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Ministry of Defence
Andover
SP11 8HT
army-comrcl-complex-proc-mailbox@mod.gov.uk
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Ministry of Defence
Andover
SP11 8HT
army-comrcl-complex-proc-mailbox@mod.gov.uk
Country
United Kingdom