Tender

NHS 111 Crisis Text Service

  • South London and Maudsley NHS Foundation Trust

UK4: Tender notice - Procurement Act 2023 - view information about notice types

Notice identifier: 2025/S 000-048436

Procurement identifier (OCID): ocds-h6vhtk-05871b

Published 13 August 2025, 2:25pm



Scope

Description

South London and Maudsley NHS Foundation Trust (SLaM) seeks to commission a

high-quality, accessible, and inclusive crisis text service, designed to support

individuals in emotional distress through real-time, text-based communication.

Total value (estimated)

  • £450,000 excluding VAT
  • £540,000 including VAT

Below the relevant threshold

Contract dates (estimated)

  • 1 January 2026 to 31 December 2028
  • Possible extension to 31 December 2030
  • 5 years

Description of possible extension:

2 x 12 months

Main procurement category

Services

CPV classifications

  • 85100000 - Health services

Participation

Conditions of participation

Tender Documents

Particular suitability

  • Small and medium-sized enterprises (SME)
  • Voluntary, community and social enterprises (VCSE)

Submission

Enquiry deadline

1 September 2025, 12:00pm

Tender submission deadline

8 September 2025, 12:00pm

Submission address and any special instructions

Tenders may be submitted electronically

Yes


Award criteria

As per tender documents


Procedure

Procedure type

Below threshold - open competition


Contracting authority

South London and Maudsley NHS Foundation Trust

  • Public Procurement Organisation Number: PVHW-2176-TRVQ

Bethlem Royal Hospital

Beckenham

BR3 3BX

United Kingdom

Contact name: Charlotte Facer

Telephone: 07725483774

Email: charlotte.facer3@nhs.net

Website: https://www.health-family.force.com/s/Welcome

Region: UKI61 - Bromley

Organisation type: Public authority - central government