Scope
Reference
2025/S 000-016331
Description
Customer Experience Training - GEMS3 Tender
Contract 1. GWR - Customer Experience Training (GEMS3)
Supplier
Contract value
- £683,365 excluding VAT
- £820,038 including VAT
Above the relevant threshold
Award decision date
13 August 2025
Date assessment summaries were sent to tenderers
13 August 2025
Standstill period
- End: 22 August 2025
- 8 working days
Earliest date the contract will be signed
15 September 2025
Contract dates (estimated)
- 15 September 2025 to 31 March 2027
- Possible extension to 31 March 2028
- 2 years, 6 months, 16 days
Description of possible extension:
Failure to complete training in the given timescale
Main procurement category
Services
CPV classifications
- 79632000 - Personnel-training services
- 79633000 - Staff development services
Contract locations
- UKK - South West (England)
Submission
Submission type
Requests to participate
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Supplier
TRAIN 4 CHANGE LIMITED
- Companies House: 04049392
- Public Procurement Organisation Number: PPVQ-4353-NGMD
Oakley House
Cirencester
GL7 1US
United Kingdom
Email: sarah@train4change.com
Website: http://www.train4change.com
Region: UKK13 - Gloucestershire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. GWR - Customer Experience Training (GEMS3)
Contracting authority
FIRST GREATER WESTERN LIMITED
- Companies House: 05113733
- Public Procurement Organisation Number: PXVG-2764-GZCQ
Milford House 1 Milford Street
Wiltshire
SN1 1HL
United Kingdom
Email: procurement@gwr.com
Region: UKK14 - Swindon
Organisation type: Private utility