Scope
Description
We are looking for a supplier to deliver a high-quality, publishable thematic analysis of open-text responses from 5 national patient experience surveys, using both deductive and inductive qualitative methods to generate actionable insight for NHS stakeholders.
The goal is to produce individual reports for each survey that uncover patterns and variations in patient feedback, with a final overarching report summarising common and unique insights across all surveys.
We are looking for:
- A supplier experienced in manual thematic analysis, using inductive methods for 5 national surveys.
- The ability to work flexibly and handle multiple surveys simultaneously, delivering reports in line with each survey's quantitative publication timeline.
- The capacity to produce insightful, well-written reports that highlight patient experiences and support NHS strategic objectives.
The contract will be issued under the NHS Standard PO Terms and Conditions for the Provision of Services.
The term of the agreement will be until 31 March 2026. The approved budged is up to £80,000 (excluding VAT).
Total value (estimated)
- £80,000 excluding VAT
- £96,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 September 2025 to 31 March 2026
- 7 months
Main procurement category
Services
CPV classifications
- 85100000 - Health services
- 79311000 - Survey services
Participation
Conditions of participation
See ITT Instructions Document.
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
20 August 2025, 9:00am
Tender submission deadline
27 August 2025, 9:00am
Submission address and any special instructions
Tendering portal 'Atamis' used the Contracting Authority for this procurement:
https://health-family.force.com/s/Welcome
User Guide:
Tenders may be submitted electronically
Yes
Award criteria
80% Technical and Social Value, 20% Commercial.
Procedure
Procedure type
Below threshold - open competition
Special regime
Light touch
Contracting authority
NHS England
- Public Procurement Organisation Number: PDPT-3135-BWWY
Wellington House, 133-135 Waterloo Rd
London
SE1 8UG
United Kingdom
Email: england.commercialqueries@nhs.net
Website: https://www.england.nhs.uk/
Region: UKI45 - Lambeth
Organisation type: Public authority - central government