Scope
Description
Southend-on-Sea City Council is engaging the market ahead of its procurement exercise for a secure, cloud-hosted, browser-based Notice and Permit Processing System to manage the full lifecycle of Penalty Charge Notices (PCNs), permits & visitor vouchers (virtual and physical), parking suspensions, and dispensations.
The system must integrate with key agencies and platforms, support statutory compliance, improve customer access, and enable real-time enforcement operations.
Overview of Requirement
Cloud-hosted, browser-based platform for managing PCNs, permits & visitor vouchers (virtual and physical), suspensions, dispensations, and vehicle removals.
Supports full lifecycle management of parking, bus lane, moving traffic and removal of vehicles.
Integrates with DVLA, TEC, TPT, payment systems, and parking hardware.
Provides self-service portals for evidence, challenges, applications, and payments.
Delivers automated workflows for PCN progression, appeals, and evidence packs for PCNs.
Offers reporting dashboards for KPIs and operational analytics for all modules.
Migrates historical data with full audit controls for PCNs and permits.
Ensures compliance with existing legislation and future changes or needs.
Supplies handheld devices with Bluetooth printers deployed for enforcement.
Includes dedicated mobilisation support, training and fault management.
Contract dates (estimated)
- 17 October 2025 to 16 October 2028
- Possible extension to 16 October 2029
- 4 years
Main procurement category
Services
CPV classifications
- 63712400 - Parking services
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
19 August 2025
Engagement process description
The meeting will be held on Teams on the 19 August 2025 11:00 - 12:00
Southend-on-Sea City Council is engaging the market ahead of its procurement exercise for a secure, cloud-hosted, browser-based Notice and Permit Processing System to manage the full lifecycle of Penalty Charge Notices (PCNs), permits & visitor vouchers (virtual and physical), parking suspensions, and dispensations.
This will be the provision of a Notice and Permit Processing System to manage PCNs, parking permits, visitor vouchers, suspensions, dispensations, and vehicle removals.
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
29 August 2025
Contracting authority
Southend-on-Sea City Council
- Public Procurement Organisation Number: PJDT-6566-GZNX
Civic Centre, Victoria Avenue, Southend On Sea, Essex
Southend On Sea
ss2 6fa
United Kingdom
Region: UKH31 - Southend-on-Sea
Organisation type: Public authority - sub-central government