Section one: Contracting authority
one.1) Name and addresses
NHS Norfolk and Waveney Integrated Care Board
8th Floor, County Hall, Martineau Lane
Norwich
NR1 2DH
Contact
Claire Pickard
Country
United Kingdom
Region code
UKH15 - Norwich and East Norfolk
Internet address(es)
Main address
https://www.improvinglivesnw.org.uk/
Buyer's address
https://www.improvinglivesnw.org.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://health-family.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Primary Medical Services at Norwich Health Centre, Beechcroft and Old Palace surgeries, Walk-in-Centre and Inclusion Health Hub in Norwich.
Reference number
AG25501
two.1.2) Main CPV code
- 85121100 - General-practitioner services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Arden and Greater East Midlands Commissioning Support Unit (AGCSU) on behalf of NHS Norfolk and Waveney Integrated Care Board (ICB) (The Commissioner) would like to notify the market of an opportunity to provide the following services;
• Lot 1 - General Medical Services under a GMS Contract at Norwich Health Centre (main practice site at Norwich Health Centre and branch sites at Beechcroft Surgery and Old Palace Medical practice).Estimated Annual Contract Value: £1,973,360. Contract Length: this will be a GMS contract held in perpetuity.
• Lot 2 - Alternative Provider Medical Services under an APMS contract at the Walk-in-Centre in Norwich. Estimated Annual Contract Value: £1,844,233. Contract Length: duration of 3 years with the option to extend for up to a further 2 years.
• Lot 3 -Alternative Provider Medical Services under an APMS contract at the Inclusion Health Hub in Norwich. Estimated Annual Contract Value: £453,232. Contract Length: duration of 3 years with the option to extend for up to a further 2 years.
The service commencement dates for all three contracts is 1st April 2026.
Please note the deadline for responses to the Competitive Process is 12:00PM (Mid-day) on 12th September 2025.
Note - the Estimated Total Value in section II.1.5 Estimated total value is based on the annual contract value of all 3 lots due to Lot 1 being in perpetuity.
two.1.5) Estimated total value
Value excluding VAT: £4,270,825
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Lot 1 - Norwich Health Centre (branch sites at Beechcroft & Old Palace)
Lot No
1
two.2.2) Additional CPV code(s)
- 85121100 - General-practitioner services
two.2.3) Place of performance
NUTS codes
- UKH15 - Norwich and East Norfolk
Main site or place of performance
Refer to Section: II.2.14.1 Additional information
two.2.4) Description of the procurement
NHS Norfolk and Waveney ICB are seeking to award a General Medical Services contract for the provision of primary medical services and other services at Norwich Health Centre in Norwich and branch surgeries in Beechcroft and Old Palace Road from 1st April 2026. The practice is non-dispensing and is within the Norwich locality.
Norwich Health Centre and its branch sites serve the population of Norwich, offering a full general practice service.
The patient list size is 18,068 (weighted17,010.81) as of 1st April 2025.
Please note in terms of the contract length, this will be a GMS contract held in perpetuity.
The estimated annual contract value is £1,973,360 (currently using 25/26 GMS price of £121.79 * weighted patient plus Out of Hours deduction).
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £1,973,360
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2026
End date
31 March 2040
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Places of Performance:
Main site is based at Rouen House, Rouen Road, Norwich, NR1 1RB
Branch sites are as follows:
Beechcroft Surgery, 23 Beechcroft, New Costessey, Costessey, Norwich NR5 0RS
Old Palace medical practice, 148 Old Palace Rd, Norwich NR2 4JA
two.2) Description
two.2.1) Title
Lot 2 - Walk-in-Centre in Norwich
Lot No
2
two.2.2) Additional CPV code(s)
- 85121100 - General-practitioner services
two.2.3) Place of performance
NUTS codes
- UKH15 - Norwich and East Norfolk
Main site or place of performance
Norwich Walk in Centre, Rouen House, Rouen Road, Norwich, NR1 1RB
two.2.4) Description of the procurement
NHS Norfolk and Waveney ICB are seeking to award an Alternative Provider Medical Services contract for the provision of primary medical services at the Walk-in-Centre in Norwich from 1 April 2026.
The service operates between 7am-7pm, 7 days a week and has an annual footfall of around 70,000 attendances.
The contract will be for a duration of 3 years with the option to extend for up to a further 2 years.
Estimated annual baseline contract value: £1,844,233 (£9, 221,165 for the total duration).
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £9,221,165
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2026
End date
31 March 2031
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for a duration of 3 years with the option to extend for up to a further 2 years.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 3 - Inclusion Health Hub in Norwich
Lot No
3
two.2.2) Additional CPV code(s)
- 85121100 - General-practitioner services
two.2.3) Place of performance
NUTS codes
- UKH15 - Norwich and East Norfolk
Main site or place of performance
Under 1 Roof, Westwick Street, Norwich, NR2 4SZ
two.2.4) Description of the procurement
NHS Norfolk and Waveney ICB are seeking to award an Alternative Provider Medical Services contract for the provision of primary medical services at the Inclusion Health Hub in Norwich from 1st April 2026.The service tends to work with around 100 patients at any given time. The contract will be for a duration of 3 years with the option to extend for up to a further 2 years. Estimated annual baseline contract value: £453,232 (£2,266,160 for the total duration).
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,266,160
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2026
End date
31 March 2031
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for a duration of 3 years with the option to extend for up to a further 2 years.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-034863
four.2.2) Time limit for receipt of tenders or requests to participate
Date
12 September 2025
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
12 September 2025
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act Regulations 2023 do not apply to this award.
The Contracting Authority will be using an eTendering system for this procurement exercise.
Further information and the Competitive Process documentation can be found via the 'Live Opportunities' list on the e-tendering system at the following link:
https://atamis-1928.my.salesforce-sites.com/?SearchType=Projects
You can also register your interest via this page. You can search for the opportunity by entering the following contract reference: C375914 - COMPETITIVE: Norwich Health Centre, Walk-in-Centre & Inclusion Health Hub.
The Basic Selection Questions are Pass/Fail and the award criteria for the Key Criteria Questions are as follows and these will be scored on a 0-5 scoring mechanism;
Key Criteria 1: Quality and Innovation 30.00%
Key Criteria 2: Value: 20.00% (Plus 1 Pass/Fail Question)
Key Criteria 3: Integration, Collaboration and Services Sustainability: 20.00%
Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice: 20.00%
Key Criteria 5: Social Value: 10.00%
The evaluation stages are as follows;
Stage 1: Preliminary compliance review
Stage 2: Preliminary compliance of the Financial Model Template (Lot 2 and 3 Only)
Stage 3a: Evaluation of the Basic Selection Question responses (Sections A – L) and Key Criteria Questions (Sections 1 – 5)
Stage 3b: Moderation of Basic Selection and Key Criteria Questions
Stage 3c: Clarification (if required)
Stage 3d: Moderation (if required)
Stage 4: Provider notification of evaluation outcome
Neither the publication of this notice nor the employment of any particular terminology nor any other indication shall be taken to mean that the Contracting Authority intends to hold itself bound by any of the Regulations.
Please see published procurement documentation for further details.
six.4) Procedures for review
six.4.1) Review body
NHS England Independent Patient Choice and Procurement Panel
London
London
SE1 8UG
Country
United Kingdom