Scope
Reference
714171455 - UK1
Description
The current Enterprise IT Service Desk contract provides IT Service Desk services to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.
Please note: The information in this UK1 Pipeline Notice is purely for information, and no further details are available at this stage. Further details will be provided in a future notice if the opportunity progresses.
Total value (estimated)
- £140,000,000 excluding VAT
- £168,000,000 including VAT
Contract dates (estimated)
- 10 June 2027 to 9 June 2032
- 5 years
Main category
Services
CPV classifications
- 72222300 - Information technology services
- 72253100 - Helpdesk services
- 72253200 - Systems support services
- 79512000 - Call centre
Submission
Publication date of tender notice (estimated)
16 December 2025
Procedure
Special regime
Defence and security
Contracting authority
Ministry of Defence
- Public Procurement Organisation Number: PHVX-4316-ZVGZ
Ministry of Defence
Corsham
SN13 9NR
United Kingdom
Email: UKStratcomDD-CM-OSM-Mailbox@mod.gov.uk
Website: https://www.gov.uk/government/organisations/ministry-of-defence
Region: UKK15 - Wiltshire CC
Organisation type: Public authority - central government