Scope
Reference
prj_5490
Description
The procurement is for an ongoing requirement under the Green Deal Framework Regulations
(Disclosure, Acknowledgement, Redress etc) Regulations 2012 (the 'Framework Regulations') place a
duty on the Secretary of State to have a GD Ombudsman Scheme in operation. The GD Ombudsman
Service will investigate and consider cases relating to complaints relating to alleged breaches of the
Framework Regulations. It is one of the first routes of complaint resolution for customers where their
complaint has not been satisfactorily resolved by the initial parties involved and is an important step in
DESNZ's ability to apply sanctions
Contract 1. Green Deal Ombudsman Investigation Service (OIS)
Supplier
Contract value
- £100,000 excluding VAT
- £120,000 including VAT
Below the relevant threshold
Earliest date the contract will be signed
25 August 2025
Contract dates (estimated)
- 29 August 2025 to 30 June 2029
- 3 years, 10 months, 3 days
Main procurement category
Services
CPV classifications
- 98110000 - Services furnished by business, professional and specialist organisations
Contract locations
- UK - United Kingdom
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Procedure
Procedure type
Direct award
Direct award justification
Single supplier - technical reasons
Energy Ombudsman were the only company to be listed as an energy ombudsman within the Ombudsman Association (an international ombudsman membership body) and certified by OFGEM.
Supplier
ENERGY OMBUDSMAN LIMITED
- Companies House: 14029367
3300 Daresbury Park
Warrington
WA4 4HS
United Kingdom
Email: nwalker@trustalliancegroup.org
Website: https://www.energyombudsman.org/
Region: UKD71 - East Merseyside
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Green Deal Ombudsman Investigation Service (OIS)
Contracting authority
Department for Energy Security & Net Zero
- Public Procurement Organisation Number: PDHQ-2163-WYMH
55 Whitehall
London
SW1A 2HP
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government