Scope
Reference
COV-21558
Description
Coventry City Council ("the Council") are seeing a sharp increase in people approaching the statutory homeless service (a 36% increase in approaches from 22/23 to 23/24). This increase in footfall has resulted in a significant increase in the number of households in temporary accommodation. Our Supported Temporary Accommodation (STA) provision is provided by the Council for single people and in order to receive enhanced housing benefit rates, housing related support must be provided. As part of the Council's Medium Term Financial Strategy savings, we will be expanding the portfolio over the next 12 months to cater for the demand and deliver savings. Commissioned support will need to be delivered into the provision, and this commissioning round will factor this in.
Coventry's latest homeless review (2024) identified a number of key challenges and factors that impact homelessness in the city.
• Affordability: The cost of housing, whether through buying or renting, is rising faster than household incomes, creating a disparity and the Local Housing Allowance (LHA) rates have struggled to keep pace with the rising rents.
• Health and homelessness: it is well evidenced that people who are homeless experience worse health outcomes than the rest of the population, this includes both physical health as well as mental health and medical interventions and support for the use of substances.
• Domestic abuse: Domestic abuse is a key factor in terms of homelessness within Coventry.
• Increased demand: There has been a year-on-year increase in demand for support in regard to homelessness in the city particularly from young people, single adults, and single parents with dependent children.
• Homelessness Prevention: Early advice and intervention is key in preventing homelessness and our data tells us that households have better outcomes when they approach the service as early as possible.
• Temporary accommodation: The increased demand for temporary accommodation and length of stay, against the availability of permanent accommodation suggests that the number of households accommodated in temporary accommodation will continue to rise if the supply of affordable housing does not increase.
• Private Rented Sector (PRS) accommodation: PRS accommodation possesses two distinct challenges for homelessness services. Ending of a PRS tenancy is a key reason for the loss of the last settled accommodation and affordability in terms of moving households on from temporary accommodation.
• Supply: The housing needs in terms of the number of households on the housing list in the city outpaces the availability of social rented housing, highlighting the gap in supply and demand.
• Duty to refer: Although the duty to refer numbers have increased there are still key services who are not maximising the opportunity to prevent homelessness by using the duty to refer.
• Support needs: The primary support need for those approaching the homelessness service is in relation to Mental Health closely followed by physical health, substance misuse, and domestic abuse.
• Rough sleeping: The number of individuals found rough sleeping is on an upward trend, with a notable increase in non-nationals being found.
The new provision will support the delivery of the Homeless and Rough Sleeping Strategy. The key aim is to ensure that the newly commissioned services are not only focussed on the delivery of services to households who are in a crisis, but that prevention work is fundamental in the delivery of these services.
We are proposing that there will be 5 commissioned Lots to deliver housing related support services and specialist accommodation and that, within these, there are some specific Lots that address and support the aspirations within the Homeless and Rough Sleeping Strategy and for specific groups at risk of homelessness.
Total value (estimated)
- £14,760,000 excluding VAT
- £17,712,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2032
- 6 years
Description of possible extension:
Two (2) * two (2) year periods ending 31 March 2030 and 31 March 2032 respectively.
Main procurement category
Services
CPV classifications
- 85300000 - Social work and related services
Contract locations
- UKG33 - Coventry
Lot 1. Temporary Accommodation Support
Description
Target Groups: Families and singles
Specification: Support can be flexed across the two cohorts to reflect fluctuating demand.
Minimum Support: 150 singles, 100 families
Support Hours: 750 hours
Lot value (estimated)
- £6,000,000 excluding VAT
- £7,200,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. Complex Needs Provision (Over 25)
Description
Target Group: Individuals over 25 with complex needs, including ex-offenders
Services Provided:
• Prevention, crisis, and sustainment support
• Complex Needs Hub providing Information, Advice, and Guidance (IAG) on homelessness and tenancy sustainment
• Outreach support for newly settled individuals
• 100 units of accommodation
• SWEP management response
• Emergency off-the-street accommodation for rough sleepers
Lot value (estimated)
- £3,660,000 excluding VAT
- £4,392,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. Under 25s Provision
Description
Target Group: Individuals under 25
Services Provided:
• Prevention, crisis, and sustainment support
• Under 25s Hub providing IAG on homelessness and tenancy sustainment
• Outreach support as part of a prevention offers and for newly settled individuals
• 50 units of accommodation for those under 25 (funded via housing benefit)
Lot value (estimated)
- £2,340,000 excluding VAT
- £2,808,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 4. Families Provision
Description
Target Group: Families
Services Provided:
• Prevention and sustainment support
• Hub provision providing prevention and tenancy sustainment support
• Outreach support as part of a prevention offer and for newly settled families
Lot value (estimated)
- £1,380,000 excluding VAT
- £1,656,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 5. Women Provision
Description
Target Group: Women
Services Provided:
• Prevention, crisis, and sustainment support
• 20-25 units of accommodation (funded via Housing Benefit)
• Outreach support as part of a prevention offer and for newly settled women
Lot value (estimated)
- £1,380,000 excluding VAT
- £1,656,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Participation
Particular suitability
Lot 1. Temporary Accommodation Support
Lot 2. Complex Needs Provision (Over 25)
Lot 3. Under 25s Provision
Lot 4. Families Provision
Lot 5. Women Provision
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
5 September 2025, 12:00pm
Tender submission deadline
19 September 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
4 December 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Net Price | Tendered prices must not exceed the budget envelope (PASS / FAIL) |
Price | 35.00% |
| Service Delivery Model | Quality | 28.00% | |
| Support | Quality | 10.00% | |
| Mobilisation | Quality | 10.00% | |
| Staffing | Quality | 10.00% | |
| Social Value | Quality | 7.00% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Contracting authority
Coventry City Council
- Public Procurement Organisation Number: PMJC-6861-XJPP
Council House, Earl Street
Coventry
CV1 5RR
United Kingdom
Email: ProcurementContracts@coventry.gov.uk
Website: http://www.csw-jets.co.uk
Region: UKG33 - Coventry
Organisation type: Public authority - sub-central government