Scope
Reference
04/25/001
Description
Key objective to provide high quality cleaning services to the Councils public convenience with provide a positive image of the area, both for local service users as well as visitors and tourists.
The services are for the delivery of the Public Toilet cleaning contract for the seven facilities operated by Council:
Wherrytown (including fountain)
Alexandra Play park
South Pier
TIC Toilets
Penalverne
Princess May
Newlyn
Contract 1. Cleaning Services Contract Public Conveniences on behalf of Penzance Town Council
Supplier
Contract value
- £693,934.59 excluding VAT
- £832,722 including VAT
Above the relevant threshold
Date signed
29 July 2025
Contract dates
- 1 October 2025 to 30 September 2027
- Possible extension to 30 September 2030
- 5 years
Description of possible extension:
Annual extensions up to maximum of 5 years.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Yes in line with the contract and this includes options to vary services provided in line with the contract scope and include or remove sites from the contract
CPV classifications
- 90910000 - Cleaning services
Contract locations
- UKK3 - Cornwall and Isles of Scilly
Key performance indicators
| Name | Reporting frequency |
|---|---|
| Customer Satisfaction - number of complaints received / upheld complaints | 1 months |
| Client Satisfaction - based on Random Samples | 3 months |
| Compliance with contract Service standards | 1 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
CRYSTAL CLEAR PROFESSIONAL CLEANING LIMITED
- Companies House: 09346104
Unit 4 Stable Hobba
Penzance
TR20 8TL
United Kingdom
Email: admin@crystalteam.com
Region: UKK30 - Cornwall and Isles of Scilly
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Cleaning Services Contract Public Conveniences on behalf of Penzance Town Council
Contracting authority
Penzance Town Council
- Public Procurement Organisation Number: PYNG-4641-RJNQ
Penlee Centre
Penzance
TR18 4HE
United Kingdom
Region: UKK30 - Cornwall and Isles of Scilly
Organisation type: Public authority - sub-central government