Scope
Description
Westminster City Council requires a high-quality personalised Care and Support Service at Carlton Dene Extra Care Housing; Carlton Dene is a new development, which will be ready for handover in March 2026 so that the new service can be delivered from April 2026.
The Carlton Dene building supports a variety of care and wellbeing services, including:
• 65 Extra Care Housing Units
• Resident Lounge
• Staff Areas
• Cafe Space (on-site but not part of the Contract)
• Hairdressers and Therapy Space (on-site but not part of the Contract)
The Authority owns the building, and the Residents will be tenants of Westminster City Council.
Extra Care Housing offers self-contained, fully accessible properties with private front doors, bathrooms, kitchens, living areas, and storage space. Residents have legal rights to occupy underpinned by housing law, and the freedom to personalise their homes to suit their preferences. At Carlton Dene it is anticipated in the region of 985 personalised care hours with additional universal core hours for engagement, management, night support and oversight.
A dedicated CQC Registered Manager is required to assist with care matters and co-ordinate support services. Staff will be available on-site 24/7.
Carlton Dene will support the delivery of key Adult Social Care (ASC) principles: Personalisation; Prevention; Innovation; Integration and Local, by offering personalised care, giving residents choice and control over their support. The Service prevents isolation and promotes well-being by helping people stay independent in their community. Through innovation, the Service enhances digital inclusion and uses technology to support health and social needs. Integration with housing, the NHS, and social care ensures joined-up services, while a local approach allows residents to remain in the borough, creating employment and volunteering opportunities.
Total value (estimated)
- £17,952,160 excluding VAT
- £21,542,592 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2033
- Possible extension to 31 March 2036
- 10 years
Description of possible extension:
The Authority shall be entitled at its absolute discretion to extend the Contract Period by a single period not exceeding three years.
Main procurement category
Services
CPV classifications
- 85310000 - Social work services
Contract locations
- UKI32 - Westminster
Participation
Legal and financial capacity conditions of participation
The Tenderer must have a mean average annual turnover in the past two years in excess of £3,590,432 (the 'Turnover Threshold') based on accounts available from CreditSafe or information supplied by the Tenderer in it's ITT Response. The estimated annual value of the Contract is £1,795,216.
Based on reports and accounts obtained through CreditSafe or, if unavailable from that source, from information provided by the Tenderer in their PSQ response, the Authority will verify whether the Tenderer meets the four Ratio Tests set out in the ITT:
Current Ratio must not be less than 0.75 being the hurdle for this ratio
Debt to Equity Ratio must not be over 3 being the hurdle for this ratio
Trade Creditors Ratio (Creditors Days) must be 60 days or less being the hurdle for this ratio; and
Trade Debtors Ratio (Debtors Days) must be 60 days or less being the hurdle for this ratio
A Tenderer will pass the Financial Risk Assessment if 3 of its 4 ratios clear the hurdles.
Technical ability conditions of participation
Tenderer's must have at least 75% of its relevant registered locations rated as 'Good' or 'Outstanding' by the Care Quality Commission (CQC).
Tenderer's must provide relevant experience and contract examples.
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
8 September 2025, 5:00pm
Tender submission deadline
18 September 2025, 12:00pm
Submission address and any special instructions
https://wcc.ukp.app.jaggaer.com/
If your organisation is already registered with Jaggaer this link can be used https://wcc.ukp.app.jaggaer.com/go/58597555019883755BF6
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
12 January 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 80% |
| Price | Price | 20% |
Other information
Description of risks to contract performance
The service model may change in the course of the Contract using the Variation procedure. One such model is a core and flexi model. Further information can be found in the Contract Terms.
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Contracting authority
Westminster City Council
- Public Procurement Organisation Number: PJVD-6261-BPPJ
64 Victoria Street
London
SW1E 6QP
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - sub-central government