Section one: Contracting authority
one.1) Name and addresses
Tameside Metropolitan Borough Council
Tameside One
Ashton under Lyne
OL60GS
Contact
PHILIP STEPHENS
philip.stephens@star-procurement.gov.uk
Country
United Kingdom
Region code
UKD - North West (England)
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Place for Local Public Services - Customer Experience Program
Reference number
STAR UID 14870
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
3-year contract. The Council are seeking a Customer Experience Programme (CEP).
The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £900,000
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
Main site or place of performance
Tameside Council
two.2.4) Description of the procurement
3-year for a Customer Experience Programme (CEP).
The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Procured as a direct award through G Cloud 14
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract
Contract No
STAR UID 14870
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
6 August 2025
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Placecube Ltd
Reading
RG1 4PN
Country
United Kingdom
NUTS code
- UKD - North West (England)
Companies House
09914106
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £900,000
Total value of the contract/lot: £900,000
Section six. Complementary information
six.3) Additional information
Contract dates 09/06/2025 - 08/06/2028
six.4) Procedures for review
six.4.1) Review body
STAR Pocurement
Trafford
Country
United Kingdom