Scope
Reference
SWE10530
Description
Social Work England is looking to Contract with an external Service Provider who can support us to deliver against our objectives and achieve our ambitions by delivering an emotional support telephone line to those affected by Fitness to Practise.
An emotional support telephone line for social workers, witnesses and complainants (those that raise Fitness to Practise concerns) affected by the Fitness to Practise process, that they can access by phone, live chat/web chat 24 hours a day, 365 days a year.
Total value (estimated)
- £333,333 excluding VAT
- £400,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 March 2026 to 28 February 2029
- Possible extension to 28 February 2031
- 5 years
Description of possible extension:
A 3+1+1 contract will be discussed with the successful bidder.
Main procurement category
Services
CPV classifications
- 85312320 - Counselling services
Contract locations
- UKE - Yorkshire and the Humber
Submission
Publication date of tender notice (estimated)
1 October 2025
Enquiry deadline
30 September 2025, 11:59pm
Submission type
Requests to participate
Deadline for requests to participate
24 October 2025, 11:59pm
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
1 December 2025
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Procedure
Procedure type
Competitive flexible procedure
Contracting authority
Social Work England
- Public Procurement Organisation Number: PZYZ-1666-HXBQ
1 North Bank, Blonk Street
Sheffield
S3 8JY
United Kingdom
Region: UKE32 - Sheffield
Organisation type: Public authority - central government