Scope
Reference
Prj_7156
Description
SWS intends to establish a framework panel whom have the expertise to support the company's ambitions.
This pre-tender exercise is not a call for competition but rather a step towards understanding the current market landscape for customer research services including but not limited to:
- Qualitative and Quantitative research (focus groups, telephone interviews, workshops, paired depth interviews, online communities, large scale surveys, survey tracking, structured data collection etc)
- Managing proposals (designing research proposals based on SW needs including cost and methodology options)
- Survey design (co-creation based on SW requirements)
- Fieldwork (recruitment of audience for insights purposes as required)
- Analysis (bespoke analysis in the best format for SW)
- Outputs (such as delivery of output back to SW)
Please note that SWS reserves the right to update the scope at the release of the contract notice
Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday) UK time on our Sourcing platform at https://southernwater.bravosolution.co.uk/
As part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response.
All answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided.
Commercial tool
Establishes a framework
Contract dates (estimated)
- 1 July 2026 to 1 July 2029
- Possible extension to 1 July 2032
- 6 years, 1 day
Main procurement category
Services
CPV classifications
- 79342310 - Customer survey services
- 73110000 - Research services
- 79342311 - Customer satisfaction survey
- 79300000 - Market and economic research; polling and statistics
- 79320000 - Public-opinion polling services
- 79310000 - Market research services
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311300 - Survey analysis services
Engagement
Engagement deadline
15 August 2025
Engagement process description
Please note this is not a call for competition.
Southern Water (SW) is seeking information from the market and invites interested suppliers to complete a Request for Information as part of this engagement on our Sourcing platform: https://southernwater.bravosolution.co.uk/
Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday)UK time.
As part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response.
All answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided.
https://southernwater.bravosolution.co.uk/
Note: If you are already registered on Southern Water's sourcing portal please go straight to Step 2 below
If you are unregistered please follow the instructions below to register
1. Register your company on the Jaggaer sourcing portal (this is required only once)
To register or log in please go to - https://southernwater.bravosolution.co.uk/web/login.html
Select the "Login or register to participate" link above and click the "Register Now" link on the home page
Accept the terms and conditions and click "Next"
Enter your correct business and user details
Note the username you chose and click "Save" when complete
You will shortly receive an email with your unique password (please keep this secure)
2. Respond to the PQQ/ITT
Login to the portal with your username/password
Click the PQQs open to all suppliers or ITTs open to all suppliers' link.
Click on the relevant PQQ/ITT
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Procedure
Special regime
Utilities
Contracting authority
Southern Water Services Limited
- Public Procurement Organisation Number: PBJQ-2231-ZRPG
Southern Water, Southern House
Worthing
Bn13 3NX
United Kingdom
Region: UKJ27 - West Sussex (South West)
Organisation type: Private utility