Scope
Description
The General Medical Services (GMS) Team in Digital Health and Care Wales (DHCW) are looking for a digital solution that will at a minimum meet the needs of a General Practice (GP) triage solution that supports patient triage, appointment management, patient communication and business intelligence. The team are undertaking an information gathering exercise regarding what solutions are available in the market.
Suppliers are requested to confirm their interest in participating in this market engagement process by emailing rachel.stirrup@wales.nhs.uk. The process involves the completion and return of a Request For Information (RFI) document, which will be emailed to you on receipt of your expression of interest email.
Completed RFIs must be returned via email to rachel.stirrup@wales.nhs.uk and gms@wales.nhs.uk, no later than 12:00 on Friday 29th August 2025.
It should be noted that this is investigatory work, it is not yet clear whether DHCW will complete a procurement process to award a contract. However, the information obtained during this investigatory stage will inform the decision making process. Following the deadline for RFI responses, DHCW reserve the right to make contact with any interested parties on an individual basis, to clarify or supplement their response.
All dates and contractual information included in this notice are not indicative of estimated or actual dates as part of a procurement plan, as no procurement strategy or plan is in place as yet.
Total value (estimated)
- £500,000 excluding VAT
- £600,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 November 2025 to 31 October 2027
- 2 years
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
29 August 2025
Engagement process description
As previously detailed, the engagement process involves the completion a RFI document. RFI documents can be obtained by emailing rachel.stirrup@wales.nhs.uk to confirm your interest in participating within this market engagement process.
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
7 October 2025
Contracting authority
Digital Health & Care Wales
- Public Procurement Organisation Number: PHXM-8593-WBPZ
Ty Glan-yr-Afon
Cardiff
CF11 9AD
United Kingdom
Contact name: Rachel Stirrup
Email: rachel.stirrup@wales.nhs.uk
Region: UKL22 - Cardiff and Vale of Glamorgan
Organisation type: Public authority - central government
Devolved regulations that apply: Wales