Scope
Reference
IA3663
Description
Staffordshire County Council (SCC) requires a customer relationship management system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into Department of Work and Pensions systems and report outcomes.
Total value (estimated)
- £200,000 excluding VAT
- £240,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 20 October 2025 to 19 October 2027
- Possible extension to 19 October 2030
- 5 years
Main procurement category
Goods
CPV classifications
- 48445000 - Customer Relation Management software package
Contract locations
- UKG - West Midlands (England)
Engagement
Engagement deadline
4 July 2025
The engagement was carried out before this notice was published.
Engagement process description
Please note that this notice relates to Pre Market Engagement that has already taken place.
Connect to Work is a Government program. Following national publications regarding the program, 3 suppliers contacted the Council with marketing emails in February 2025 and provided demonstration of their systems. These suppliers were sent a follow up document requesting information regarding the systems' current reporting capabilities.
In July 2025, a further supplier contacted the Council with an invitation to a webinar which involved a demonstration of their system.
The pre market engagement has not shaped the requirements set in the upcoming procurement, these have been derived from the Grant Guidance and Technical Notes Department of Work and Pensions (DWP) have published for Connect to Work, other information provided by DWP, and the Council itself.
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Contracting authority
Staffordshire County Council
- Public Procurement Organisation Number: PZDG-2995-QQMD
1 Staffordshire Place, Tipping Street,
Stafford
ST16 2DH
United Kingdom
Region: UKG24 - Staffordshire CC
Organisation type: Public authority - sub-central government