Scope
Reference
WNCSMTKL260725
Description
WNC is inviting the industry to innovate and collaborate on a solution to manage our housing register, allocations and homelessness services to enable our capabilities related to supporting our residents with their housing needs.
The contracts for the both the current incumbent solutions ends on the 31st of March 2026.
WNC currently have approx 2,000 customers active on the housing register, with approximately 3,000 applications awaiting assessment.
Our incumbent Social Housing Management Solution is accessed by approximately 200 officers concurrently although this includes the landlord function. Our incumbent Homeless management solution is accessed by approximately 100 officers daily.
WNC has, on average, 450 homeless approaches per month and currently has around 1800 open homeless cases in spanning relief, approach, main duty and prevention.
There are currently up to 800 households placed in Temporary accommodation including placements in our own stock for which we would need to access rent accounts and process invoices.
The system also ensures that WNC holds and maintains all data in relation to customers, properties and tenancy agreements.
Contract dates (estimated)
- 1 April 2026 to 31 March 2030
- 4 years
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKF24 - West Northamptonshire
Engagement
Engagement deadline
6 August 2025
Engagement process description
We are looking for input from the market that will help us to develop a service, comprising of one or more solutions that will provide:
• A service that matches WNC's economic, environmental, and social values
• Is fit for purpose for a modern, forward-thinking organisation.
• Value for money for the taxpayers
Your solution should support WNC in effectively and efficiently delivering one or more homelessness functions, including:
• Housing Register
Application & registration
Assessment & banding
Bidding & property matching
Shortlisting & offers
• Housing Assessment
• Housing approach and pathways
• Triage
• PHPs
• Temporary Accommodation placement management
• Temporary Accommodation property inventory
• Temporary Accommodation rent accounting
• Temporary Accommodation Placement invoicing
• Temporary Accommodation Move out property management
• Reporting, auditing and trend analysis
Capabilities provided by the incumbent system are completed by integrating with:
• Infinity - Tenancy management, rent accounting, repairs
Incumbent solution also integrates with WNC strategic solutions including:
• TouchRight - Temporary Accommodation move out property management
• Open Housing - Tenancy management & housing allocations
• HeyCentric - Income Management System
• Civica Digital360 - EDRMS
• Unit4 ERP - General Ledger, Accounts Payable and Accounts Receivable
• Capita One Academy - Revenues & Benefits posting of benefits to individual rent accounts
To request the soft market testing document for completion, please email procurement@westnorthants.gov.uk. Please note that the deadline for returns is 23:59 on 6th August 2025 (extended 05/08/25).
Contracting authority
West Northamptonshire Council
- Public Procurement Organisation Number: PGDV-8944-CMBP
Angel Street
Northampton
NN1 1ED
United Kingdom
Region: UKF24 - West Northamptonshire
Organisation type: Public authority - sub-central government