Scope
Reference
2235-25
Description
The delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.
Contract 1. ICT Customer Relationship Mangement System
Supplier
Contract value
- £681,000 excluding VAT
- £817,200 including VAT
Above the relevant threshold
Date signed
1 August 2025
Contract dates
- 4 August 2025 to 1 August 2030
- Possible extension to 1 August 2034
- 8 years, 11 months, 29 days
Description of possible extension:
Two x 24 month extensions available
Main procurement category
Goods
Options
The right to additional purchases while the contract is valid.
The buyer reserves the right for additional purchases, described here, from the contractor: There will be scope to purchase additional licensing and functionality as neccesary throughout the life of the contract where it is deemed appropriate and to the benefit of the operations of the Council
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKE12 - East Riding of Yorkshire
Justification for not setting key performance indicators
The contract value is below the £5m threshold. Standard service level as stated in the contract will be used to manage the contract including support availability and response times abd uptime of the system.
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
- Additional or repeat goods, services or works - further goods, services or works following a competitive procedure
- Single supplier - technical reasons
These additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.
Supplier
Halo Services Solutions Ltd
- Public Procurement Organisation Number: PYVD-5774-MHXD
Gripping Way
Stowmarket
IP14 1GJ
United Kingdom
Email: John.Adams@imaginehalo.com
Region: UKH14 - Suffolk
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. ICT Customer Relationship Mangement System
Contracting authority
East Riding of Yorkshire Council
- Public Procurement Organisation Number: PZQH-9124-TMLN
County Hall, Cross Street,
Beverley
HU17 9BA
United Kingdom
Contact name: Andrew S Brown
Email: andrew.s.brown@eastriding.gov.uk
Website: https://www.eastriding.gov.uk
Region: UKE12 - East Riding of Yorkshire
Organisation type: Public authority - sub-central government