Scope
Description
This contract is for a delivery partner to deliver a National Centre for Family Hubs (NCFH) that will provide support to Local Authorities (LAs) in the implementation of the Family Hubs programme.
In 2022, the Department funded the establishment of the National Centre for Family Hubs and Integrated Family Services (NCFH) to advocate for Family Hubs and disseminate best practices and evidence on integrated family service models. The NCFH provides expert advice and guidance to LAs, health partners, local commissioners, schools, and third sector bodies on setting up and developing Family Hub models. It hosts a resource library and implementation toolkit to support providers. Additionally, its activities are supported by a regular newsletter, learning events, and communities of practice (CoP) for peer learning, creating a community for sharing best practices.
The Department is seeking to appoint a delivery partner through a new procurement process to continue, build upon, and enhance the NCFH's role.
Contract 1. National Centre For Family Hubs & Integrated Family Services - 2025/26
Supplier
Contract value
- £437,196.04 excluding VAT
- £524,635.25 including VAT
Above the relevant threshold
Date signed
24 July 2025
Contract dates
- 24 July 2025 to 31 March 2026
- 8 months, 8 days
Main procurement category
Services
CPV classifications
- 80000000 - Education and training services
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| KPI No. 1 | National Centre to seek and collate feedback from LAs, health partners, and third sector bodies on quality of guidance/best practice/case study products/evidence dissemination overseen by NCFH. This... |
3 months |
| KPI No. 2 | National Centre to collate data on the number of attendees at events and seek quantitative and qualitative feedback from attendees on the quality of each of those events. This includes large scale... |
3 months |
| KPI No. 3 | Number of LAd that actively engage with National Centre support across the different support offers. Progress Measure: Number of LAs in contact with NCFH (target 95% of Department funded LAs), and to... |
3 months |
| KPI No. 4 | Number of 'new' LAs that have had engagement and support from National Centre that move towards establishing Best Start Family Hubs. Progress Measure: 100% of currently unfunded LAs (65) that are... |
3 months |
| KPI No. 5 | National Centre will monitor audience engagement with the NCFH website and other resources. Progress Measure: Website: Minimum of 500 users per month, and minimum of 1,000 views per month. This can be... |
3 months |
| KPI No. 6 | National Centre will collect feedback from LAs on accessibility and usability of the NCFH website. Progress Measure: Target of 70% positive feedback on the NCFH website across the quarter, collected... |
3 months |
| KPI No. 7 | National Centre will deliver a Social Value Action Plan, as set out in their bid. Progress Measure: 100% of the commitments delivered to the timescales set out in the Action Plan. |
1 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
Local Government Association
- Companies House: 11177145
18 Smith Square
London
SW1P 3HZ
United Kingdom
Email: info@local.gov.uk
Region: UKI32 - Westminster
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
Department for Education
- Public Procurement Organisation Number: PDZG-3487-DPVD
Sanctuary Buildings, 20 Great Smith Street
London
SW1P3BT
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government