Scope
Reference
2025-214
Description
MARKET ENGAGEMENT
Milton Keynes City Council is seeking to improve it's digital offering to our housing customers (tenants, leaseholders and applicants) and are seeking a partner to work with us in this process. We currently produce online access to rent accounts and statements using our Granicus system, whilst applicants for Housing register their application using NEC's Housing Online product. NEC Housing is used for the recording of most of our Housing services.
Additionally, requests for repairs are logged via our third-party contractor, who provide a separate portal for tenants.
We are about to embark on a consultation exercise with our tenants to establish their requirements and expectations of digital services, and this will help to inform our requirements.
Contract dates (estimated)
- 4 January 2027 to 3 January 2032
- 5 years
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72260000 - Software-related services
- 72261000 - Software support services
- 72263000 - Software implementation services
- 72267000 - Software maintenance and repair services
- 72268000 - Software supply services
Engagement
Engagement deadline
14 August 2025
Engagement process description
Information regarding the engagement process can be found in the document 'Housing Tenants and Leaseholders Customer Portal-Market Engagement'
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
1 July 2026
Contracting authority
Milton Keynes City Council
- Public Procurement Organisation Number: PLDZ-6131-PWZH
Civic Offices, 1 Saxon Gate East
Milton Keynes
MK9 3EJ
United Kingdom
Region: UKJ12 - Milton Keynes
Organisation type: Public authority - sub-central government