Scope
Description
Provision of Out of Hours Telephone Handling and Associated Services
Contract 1
Supplier
Contract value
- £373,604 excluding VAT
- £448,324 including VAT
Above the relevant threshold
Award decision date
14 July 2025
Date assessment summaries were sent to tenderers
31 July 2025
Standstill period
- End: 12 August 2025
- 8 working days
Earliest date the contract will be signed
22 August 2025
Contract dates (estimated)
- 1 September 2025 to 31 August 2028
- Possible extension to 31 August 2030
- 5 years
Description of possible extension:
2 x 12 month extensions available
Main procurement category
Services
CPV classifications
- 79500000 - Office-support services
Contract locations
- UKJ - South East (England)
Information about tenders
- 10 tenders received
- 9 tenders assessed in the final stage:
- 9 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 8 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Supplier
Careium UK Limited
- Public Procurement Organisation Number: PLPB-9615-NDDR
Aspinall House, Walker Office Park
Blackburn
BB1 2QE
United Kingdom
Email: uk.sales@careium.com
Region: UKD41 - Blackburn with Darwen
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
VIVID Housing Ltd
- Mutuals Public Register: 7544
- Public Procurement Organisation Number: PNYP-8277-DWPP
Peninsular House, Wharf Road
Portsmouth
PO2 8HB
United Kingdom
Region: UKJ31 - Portsmouth
Organisation type: Public authority - sub-central government