Scope
Reference
THIR 24 211
Description
Thirteen Housing Group are currently assessing options to improve customer service and experience delivered, which may include changes to the IT systems providing housing management and related functions. As part of this assessment, we are engaging with suppliers to determine a high-level overview of potential options.
We will use the outcome of the Preliminary Market Engagement to inform the most suitable route to market.
Please register on the Thirteen Housing Group's In-tend procurement portal and you will be able to place a bid if and when the tender goes live. https://www.thirteengroup.co.uk/page/procurement.
Contract dates (estimated)
- 5 January 2026 to 4 January 2029
- Possible extension to 4 January 2031
- 5 years
Main procurement category
Services
CPV classifications
- 72212445 - Customer Relation Management software development services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Engagement
Engagement deadline
22 May 2025
The engagement was carried out before this notice was published.
Engagement process description
A range of solutions were demonstrated to help the Project Team form a clearer understanding of requirements to inform the business case.
The suppliers demonstrated were: Civica, Rubixx, MIS, Meritec, MRI and NEC.
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
1 September 2025
Contracting authority
Thirteen Housing Group Limited
- Mutuals Public Register: 7522
- Public Procurement Organisation Number: PYPT-9749-ZYLR
2 Hudson Quay, Windward Way
MIDDLESBROUGH
TS2 1QG
United Kingdom
Contact name: Michael Alderson
Region: UKC12 - South Teesside
Organisation type: Public authority - sub-central government