Scope
Reference
HCPC0222
Description
The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.
Commercial tool
Establishes a framework
Contract 1. Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks
Supplier
Contract value
- £236,210 including VAT
Below the relevant threshold
Award decision date
25 July 2025
Earliest date the contract will be signed
31 July 2025
Contract dates (estimated)
- 14 January 2026 to 13 January 2029
- Possible extension to 13 January 2031
- 5 years
Description of possible extension:
Optional contract extension: Based on mutual agreement the contract can be extended for 12month+12month.
Main procurement category
Goods
Options
The right to additional purchases while the contract is valid.
In case of additional purchases, a variation order following the framework agreements terms and conditions will be followed.
CPV classifications
- 48510000 - Communication software package
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - without competition
Supplier
OPUS BUSINESS SYSTEMS LTD
1st Floor, London Court, 39 London Road
Surrey
RH2 9AQ
United Kingdom
Region: UKJ26 - East Surrey
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks
Contracting authority
The Health and Care Professions Council
- Public Procurement Organisation Number: PZRM-1794-HRGR
184 - 186 Kennington Park Road
London
SE11 4BU
United Kingdom
Region: UKI45 - Lambeth
Organisation type: Public authority - sub-central government