Scope
Description
This contract is for a case management system for the Information Governance team to record requests (some statutory) such as Freedom of Information, Environmental Information Regulations requests, Data Protection Act requests, social worker requests from other local authorities, data breaches, MP enquiries, complaints (corporate and statutory), Local Government and Social Care Ombudsman investigations, and Information Commissioner's Officer enquiries. The system supports officers in coordinating the responses, holding a centralised record, and in the preparation of performance reports.
Procurement will be carrying out an exception Direct Award. It will not be cost effective to procure a brand new system. The current contract is on a rolling contract, but the rolling price is more expensive than if SBC are to have a fixed contract.
Contract 1. Respond Case Management System
Supplier
Contract value
- £67,239.68 excluding VAT
- £80,687.62 including VAT
Below the relevant threshold
Earliest date the contract will be signed
30 September 2025
Contract dates (estimated)
- 1 October 2025 to 30 September 2028
- Possible extension to 30 September 2029
- 4 years
Description of possible extension:
1 extension is available for this contract: 01/10/2028 - 30/09/2029
Main procurement category
Goods
CPV classifications
- 48810000 - Information systems
Contract locations
- UKC11 - Hartlepool and Stockton-on-Tees
Procedure
Procedure type
Below threshold - without competition
Supplier
APTEAN LIMITED
Lincoln House, Wellington Crescent, Fradley Park
Lichfield
WS13 8RZ
United Kingdom
Email: georgia.radenschi@aptean.com
Region: UKG24 - Staffordshire CC
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Respond Case Management System
Contracting authority
Stockton on Tees Borough Council
- Public Procurement Organisation Number: PCVQ-6435-GNMW
Dunedin House, Columbia Drive, Thornaby
Stockton on Tees
TS17 6BJ
United Kingdom
Region: UKC11 - Hartlepool and Stockton-on-Tees
Organisation type: Public authority - sub-central government