Scope
Description
Scope
Description
The proposed tender aims to secure updates to Customer Audio Announcements across London Underground (LU) fleets. These updates are required on the Bakerloo, Central, Jubilee, Victoria, and S Stock (District, Circle, Hammersmith & City, and Metropolitan) lines to reflect changes in London Overground (LO) line names.
The scope of this tender includes updating the Digital Voice Announcement (DVA) systems on LU trains to incorporate the new LO line names, align with modernised customer information standards, and integrate relevant customer insights.
Context
In 2024, the eight LO lines were assigned unique names to improve clarity, understanding, and accessibility across the network. To support this initiative, Transport for London (TfL) is undertaking changes to LU trains, primarily by updating in-car mapping products and on-train DVA systems. This project focuses specifically on the latter, with the objective of updating DVAs across nine LU lines to modernise and align with customer insights.
Objective
The primary goal of this project is to ensure consistency and clarity for customers across TfL services by incorporating the new LO line names into LU DVAs. To maximise the impact, the project also aims to:
*Address inconsistencies in announcement language and delivery.
*Ensure compliance with Rail Vehicle Accessibility Regulations (RVAR) where possible.
*Modernise announcements to better reflect customer insights.
Total value (estimated)
- £450,000 excluding VAT
- £540,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2027
- 1 year
Main procurement category
Goods
CPV classifications
- 32333000 - Video recording or reproducing apparatus
- 48100000 - Industry specific software package
- 48810000 - Information systems
Contract locations
- UKI - London
Engagement
Engagement deadline
25 August 2025
Engagement process description
All relevant information will be contained in the EME document
To request please contact to Procurement Lead Halise Akkaya ( HaliseAkkaya@tfl.gov.uk ) before 17:00 GMT on 25th August 2025. Late Responses will not be considered.
Non-responses to this expression of interest will be deemed as not interested. If bidders do not choose to participate in the Early Market Engagement process, this will not affect the ability to participate in the tender, if Expression of Interest to participate in the tender is received by the closing date.
Your answers will be treated as TfL restricted in accordance with TfL standard S1782, Information security classification. This means that your answers will only be visible to people authorised by TfL, typically only the TfL staff involved in the procurement.
Submission
Publication date of tender notice (estimated)
1 October 2025
Procedure
Special regime
Utilities
Contracting authority
Transport for London
- Public Procurement Organisation Number: PHMT-6197-NWNZ
5 Endeavour Square
London
E20 1JN
United Kingdom
Contact name: Halise Akkaya
Email: HaliseAkkaya@tfl.gov.uk
Region: UKI41 - Hackney and Newham
Organisation type: Public authority - central government