Scope
Reference
ADU25144
Description
Provision of a Community Equipment Service (CES) for adults and children within the Torbay Council boundary or those on the outskirts if registered with a Torbay GP.
Contract 1. Contract Award
Supplier
Contract value
- £5,700,000 excluding VAT
- £6,840,000 including VAT
Above the relevant threshold
Earliest date the contract will be signed
7 August 2025
Contract dates (estimated)
- 8 August 2025 to 31 July 2028
- 2 years, 11 months, 24 days
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKK42 - Torbay
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Extreme and unavoidable urgency
Due to the current contract being terminated as a result of the incumbent supplier notifying us and 40 other local authorities on 23/06/2025 that unless we collectively made a substantial financial contribution they would be unable to continue to provide the service.
The request made by the incumbent supplier would have been deemed a significant modification and therefore not permitted under PCR 2015, therefore we gave 3 months notice of termination and have been subsequently advised by the incumbent that they will cease delivering on 31/07/2025 two months before the end date in the notice of termination.
The service needs to be maintained to support timely discharge from hospital and end of life care for individuals within their own homes.
To ensure continuity of service, we entered into discussions with Millbrook who are currently delivering these services on a large scale and already have a base within Devon that delivers Community Equipment Services.
Due to the short notice provided by the incumbent it is impossible to tender the contract within the timescales and ensure continuity of service. Therefore the Council has made the decision to direct award under Section 41 and Sections 13 and 14 of Schedule 5 of the Procurement Act 2023 to Millbrook.
The new contract will be for a period of 3 years which the remaining term on the original contract and will allow the new provider to mobilise and embed the contract as they are taking on significant financial and resource risk due to the uncertainties around the incumbent providers financial position.
This timeframe also allows the Council and Millbrook to focus on effective mobilisation of the contract during the first 12 months and to then give sufficient time for a re-procurement to be undertaken.
Supplier
Millbrook Healthcare Ltd
- Public Procurement Organisation Number: PXMQ-4279-NRYQ
Nutsey Lane, Calmore Industrial Estate
Southampton
SO40 3XJ
United Kingdom
Region: UKJ36 - Central Hampshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Contract Award
Contracting authority
Torbay Council
- Public Procurement Organisation Number: PXLG-3144-TYMJ
Town Hall
Torquay
TQ1 3DR
United Kingdom
Contact name: Mrs Chanelle Busby
Email: chanelle.busby@torbay.gov.uk
Region: UKK42 - Torbay
Organisation type: Public authority - sub-central government