Section one: Contracting entity
one.1) Name and addresses
CADENT GAS LIMITED
Cadent, Pilot Way
Coventry
CV79JU
procurementservices@cadentgas.com
Country
United Kingdom
Region code
UKG13 - Warwickshire
Companies House
10080864
Internet address(es)
Main address
one.6) Main activity
Production, transport and distribution of gas and heat
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Cadent Gas Customer Contact Centre Tender
two.1.2) Main CPV code
- 64220000 - Telecommunication services except telephone and data transmission services
two.1.3) Type of contract
Services
two.1.4) Short description
Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 32412100 - Telecommunications network
- 32524000 - Telecommunications system
- 50332000 - Telecommunications-infrastructure maintenance services
- 64226000 - Telematics services
- 64227000 - Integrated telecommunications services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution.
The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs). The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance.
two.2.11) Information about options
Options: Yes
Description of options
Plus 5-years at end of initial 5-year term.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-023593
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
29 July 2025
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Cadent Gas Limited
Coventry
Country
United Kingdom