Scope
Reference
96683
Description
North East Lincolnshire Council is undertaking a procurement for Healthwatch and Independent Advocacy Services in North East Lincolnshire. This procurement has been lotted as follows: Lot 1: Provision of a Local Healthwatch Service . Local authorities have a statutory duty to commission a local Healthwatch organisation. Healthwatch is an independent, local health and social care watchdog, that provides signposting and ensures the voice of the community is heard regarding health and social care services. Lot 2 - Provision of a Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.
Lot LOT-0001. Lot 1 - Provision of a Local Healthwatch Service
Description
Lot 1 - Provision of a Local Healthwatch Service in North East Lincolnshire
Lot LOT-0002. Lot 2 - Provision of an Independent Complaints Advocacy Service
Description
Lot 2 - Provision of an Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.
Contract 1. Provision of a Local Healthwatch Service
Lots
Lot LOT-0001. Lot 1 - Provision of a Local Healthwatch Service
Supplier
Contract value
- £325,000 excluding VAT
- £390,000 including VAT
Above the relevant threshold
Award decision date
24 July 2025
Date assessment summaries were sent to tenderers
24 July 2025
Standstill period
- End: 5 August 2025
- 8 working days
Earliest date the contract will be signed
16 August 2025
Contract dates (estimated)
- 1 September 2025 to 1 September 2027
- Possible extension to 29 February 2028
- 2 years, 6 months
Description of possible extension:
1 x 6month extension
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
- 85140000 - Miscellaneous health services
- 85300000 - Social work and related services
- 85312310 - Guidance services
Contract locations
- UK - United Kingdom
Contract 2. Lot 2 - Provision of an Independent Complaints Advocacy Service
Lots
Lot LOT-0002. Lot 2 - Provision of an Independent Complaints Advocacy Service
Supplier
Contract value
- £275,000 excluding VAT
- £330,000 including VAT
Above the relevant threshold
Award decision date
24 July 2025
Date assessment summaries were sent to tenderers
24 July 2025
Standstill period
- End: 5 August 2025
- 8 working days
Earliest date the contract will be signed
16 August 2025
Contract dates (estimated)
- 1 October 2025 to 1 October 2028
- Possible extension to 1 October 2030
- 5 years, 1 day
Description of possible extension:
2 x 12 month extensions
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
- 85140000 - Miscellaneous health services
- 85300000 - Social work and related services
- 85312310 - Guidance services
Contract locations
- UK - United Kingdom
Information about tenders
Lot LOT-0001. Lot 1 - Provision of a Local Healthwatch Service
- 1 tender received
- 1 tender assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Lot LOT-0002. Lot 2 - Provision of an Independent Complaints Advocacy Service
- 3 tenders received
- 3 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Suppliers
MNH Meeting New Horizons CIC
- Public Procurement Organisation Number: PWZN-1457-GYMW
The Strand
Hull
HU3 1XL
United Kingdom
Region: UKE11 - Kingston upon Hull, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1. Provision of a Local Healthwatch Service
Voiceability Advocacy
- Public Procurement Organisation Number: PZVM-5429-PYVW
c/o Sayer Vincent
London
EC1Y 0TG
United Kingdom
Email: stela.plamenova@msat.education
Region: UKI43 - Haringey and Islington
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 2. Lot 2 - Provision of an Independent Complaints Advocacy Service
Contracting authority
North East Lincolnshire Council
- Public Procurement Organisation Number: PXNN-3676-XCQV
Municipal Offices, Town Hall Square
Grimsby, North East Lincolnshire
DN31 1HU
United Kingdom
Contact name: Lisa Burton
Telephone: +44 01472000000
Email: lisa.burton@nelincs.gov.uk
Website: https://www.nelincs.gov.uk
Region: UKE13 - North and North East Lincolnshire
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)