Scope
Reference
OCAMS0094 - pro_20830 - OAWMS
Description
The Operational Asset Works Management Systems (OAWMS) solution plays a critical role in facilitating the organisation's operations, directly impacting the safety of both internal users and external stakeholders, notably road users. The service is deeply integrated with various interfacing systems, serving as a linchpin for data exchange and operational processes. Its uninterrupted functionality is paramount for maintaining data quality, ensuring regulatory compliance, and upholding business efficiency standards.
Contract 1. OAWMS (Confirm on Demand)
Supplier
Contract value
- £8,099,789.52 excluding VAT
- £9,719,710.80 including VAT
Above the relevant threshold
Date signed
25 June 2025
Contract dates
- 25 June 2025 to 24 June 2028
- Possible extension to 24 June 2029
- 4 years
Description of possible extension:
Option to extend for a further period of 12 months period at the sole
discretion of the contracting authority.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Additional scope and functionality may be required to enhance the
scope of the solution.
CPV classifications
- 72200000 - Software programming and consultancy services
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| System Availability | Supplier warrants that the Service will be available 98% of the Available Hours of Operation, except as provided below. Availability will be calculated on a Service Period basis. The formula used to... |
1 months |
| Scheduled downtime | Scheduled downtime only within agreed 4 hour weekly window, changes to be notified within 48 hours |
1 months |
| Vulnerability Resolution Timeline | Vulnerability fixes for critical and high vulnerabilities (as determined by their CVSS Scores) to take no longer than 6 months from identification to implement in all environments |
1 months |
Signed contract documents
Brightly - OAWMS 2025 - FULL CONTRACT Redacted.pdf
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Single supplier - technical reasons
This is a transparency notice to inform the market that National Highways is renewing its contract with Brightly Software Limited for Confirm Enterprise Asset Management and optional support services from July 2025 to June 2028 with an option to extend for an additional year to June 2029.
The Confirm software application has been configured to provide an operational asset and workflow management solution which is integral to National Highways' delivery model, maintenance and response operations. It supports the delivery of core functions such as responding to incidents, delivering asset inspections, managing cyclical maintenance and responding to network defects. National Highways uses different asset management systems for different asset classes such as pavements, geotechnical, drainage, lighting and ancillaries. To maintain data continuity and integrity, the Confirm system has been tailored to provide connectivity and integration with each of these asset management databases. Further it holds asset information for assets where National Highways does not currently have an asset management system. It has also been configured to connect directly with National Highways' supplier system for works ordering and payment processing.
A significant investment has been made to deploy the existing solution which has several years before it reaches 'end of life'. To undertake a replacement of the solution at this juncture would come at a disproportionate and unreasonable cost as any off the shelf replacement solution would require considerable work and configuration to meet National Highways' specific requirements. Any replacement solution will need to factor in significant time to transition to a new supplier to maintain service delivery.
National Highways is in the interim developing an asset management transformation programme. This will make future procurements of both asset delivery and management solutions simpler and more cost effective. Renewing the Confirm contract aligns with this long-term strategy, providing stability and continuity while strategic planning for the eventual transition to a new works management system.
National Highways is therefore relying on Section 41 and paragraph 6 of Schedule 5 of the Procurement Act 2023 to justify the use of direct award in special cases on the basis that there is an absence of competition for technical reasons and there are no reasonable alternatives to those services.
Supplier
BRIGHTLY SOFTWARE LIMITED
- Companies House: 12838751
Chatham Maritime
CHATHAM
ME4 4YG
United Kingdom
Region: UKJ41 - Medway
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. OAWMS (Confirm on Demand)
Contracting authority
National Highways
- Companies House: 09346363
Bridge House, 1 Walnut Tree Close
Guildford
GU1 4LZ
United Kingdom
Contact name: Pablo Delfino
Email: pablo.delfino@nationalhighways.co.uk
Website: https://nationalhighways.co.uk
Region: UKJ25 - West Surrey
Organisation type: Public authority - central government