Scope
Reference
692
Description
The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on.
We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines.
We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes.
This contract is for the delivery of the first survey in June/July 2025.
Contract 1. Tenant Satisfaction Survey
Supplier
Contract value
- £74,169.28 excluding VAT
- £89,003.74 including VAT
Below the relevant threshold
Date signed
23 June 2025
Contract dates
- 23 June 2025 to 22 June 2026
- Possible extension to 22 June 2028
- 3 years
Description of possible extension:
2x12 month extensions
Main procurement category
Services
CPV classifications
- 79311200 - Survey conduction services
Contract locations
- UKD - North West (England)
Key performance indicators
| Name | Reporting frequency |
|---|---|
| Cost Transparency | 1 months |
| Commitment to Completion Dates | 1 months |
| Social Value | 12 months |
Signed contract documents
692 - Contract with Kwest on TSMs June 2025 - Fully Signed.pdf
Procedure
Procedure type
Below threshold - unknown
Special regime
Light touch
Supplier
KWEST RESEARCH LIMITED
- Companies House: 02400940
- Public Procurement Organisation Number: PBDZ-7888-DWYP
2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road
Manchester
M20 2SL
United Kingdom
Email: sales.manager@kwest.co
Website: http://www.kwestresearch.co.uk
Region: UKD33 - Manchester
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Tenant Satisfaction Survey
Contracting authority
Wythenshawe Community Housing Group Limited
- Companies House: 08198590
- Public Procurement Organisation Number: PHPP-3148-QWPQ
Wythenshawe House 8 Poundswick Lane
Manchester
M22 9TA
United Kingdom
Email: procurement@wchg.org.uk
Region: UKD33 - Manchester
Organisation type: Public authority - sub-central government