Section one: Contracting authority/entity
one.1) Name and addresses
H M REVENUE & CUSTOMS
100 PARLIAMENT STREET
LONDON
SW1A2BQ
Contact
Charanjit Kaur
Telephone
+44 3000573938
Country
United Kingdom
Region code
UK - United Kingdom
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NPS Operations, Maintenance and Modernisation Services
two.1.2) Main CPV code
- 72416000 - Application service providers
two.1.3) Type of contract
Services
two.2) Description
two.2.2) Additional CPV code(s)
- 72416000 - Application service providers
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement at the time of conclusion of the contract:
The contract is for business application support and maintenance services for HMRC's National Insurance and PAYE System (NPS). The contract includes options to provide business application development and enhancement services and NPS solution modernisation services. The intent of the modernisation service is to disaggregate the NPS solution into a number of components in preparation for going to market in future. The contract will have a duration of 5 years.
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
60
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2022/S 000-008053
Section five. Award of contract/concession
Contract No
2022/S 000-008053
Title
NPS Operations, Maintenance and Modernisation Services
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
23 February 2022
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Accenture
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Justification for not providing organisation identifier
Not on any register
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £70,393,068
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
HMRC
LONDON
Country
United Kingdom
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 72416000 - Application service providers
seven.1.2) Additional CPV code(s)
- 72250000 - System and support services
- 72261000 - Software support services
- 72262000 - Software development services
- 72263000 - Software implementation services
seven.1.3) Place of performance
NUTS code
- UK - United Kingdom
Main site or place of performance
LONDON
seven.1.4) Description of the procurement:
HMRC has awarded a contract to Accenture plc to provide Business Application Support and Maintenance (BASM) services for HMRC's National Insurance and PAYE System (NPS) ("New Contract"). Prior to this Accenture was the incumbent service provider to HMRC for these services (and other business applications, which are part of other replacement contracts). This expires in June 2022 ("Prime Contract"). The equivalent services under the Prime Contract shall terminate when the New Contract takes full effect.
The services under the New Contract are: Business Application Support and Maintenance (BASM) services; and optional business application development services, system integration services; strategy, architecture and feasibility analysis services related to NPS, which HMRC can use on a call off basis. The term of the New Contract is 5 years.
NPS is part of HMRC and UK economy Critical National Infrastructure (CNI) collecting 40% of revenues into HMT with nearly 40,000 users in HMRC and DWP. It has hugely complex processing engines, which are critical to calculate tax, as well as the administration of devolved powers at a subnational level between Scotland, Wales and the UK. This is a large, multifaceted service developed over time with complicated integration and interdependencies to other services within HMRC and external parties such as DWP and NS&I.
In order to make the services suitable for competition in future and reduce vendor lock-in, the New Contract includes modernisation services which will deliver an NPS Disaggregation Programme. This programme of work will disaggregate the NPS solution into 6 components to provide more open and independently maintainable business focused services.
The New Contract value is £70,393,068. Payments are supported by service levels and service credits and are structured as a combination of fixed price support and maintenance charges, rate-card based charges for development projects and delivery milestone payments for disaggregation services (including retention clauses).
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
60
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£70,393,068
seven.1.7) Name and address of the contractor/concessionaire
Accenture
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4757301
The contractor/concessionaire is an SME
No
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
The contract was modified by £35.2m in line with PCR 2015. This is effective from 29th November 2024. There has been no change to the contract scope and no change to the terms of the contract.
seven.2.2) Reasons for modification
Need for additional works, services or supplies by the original contractor/concessionaire.
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
Regs 72 1 b
"72. - (1) Contracts and framework agreements may be modified without a new procurement procedure in accordance with this Part in any of the following cases:
(b) for additional works, services or supplies by the original contractor that have become necessary and were not included in the initial procurement, where a change of contractor-
There has been a significant increase in the project work which was not envisaged and catered for at the time of the direct award. This will allow the continued provision of critical NPS services, support to major transformational projects and the continuation of the disaggregation programme.
(i) cannot be made for economic or technical reasons such as requirements of interchangeability or interoperability with existing equipment, services or installations procured under the initial procurement, and
A change of supplier is not feasible for technical reasons, as NPS has extremely high levels of technical and functional complexity. Accenture have managed these services for many years and have the in-depth knowledge of the HMRC NPS applications and business services and a change of supplier at this stage of the contract would put key services at serious risk.
(ii) would cause significant inconvenience or substantial duplication of costs for the contracting authority,
There would be a significant increase in costs if a new supplier provided the service which would include major delays to programmes.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £70,393,068
Total contract value after the modifications
Value excluding VAT: £105,589,602