Section one: Contracting authority/entity
one.1) Name and addresses
LONDON NORTH EASTERN RAILWAY LIMITED
West Office
YORK
YO16GA
Contact
Anke Tymens
Country
United Kingdom
Region code
UK - United Kingdom
Companies House
04659712
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Passenger Transport Services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Support and Maintenance of Central Booking Engine
two.1.2) Main CPV code
- 72267000 - Software maintenance and repair services
- TA34 - For tickets
- TA36 - For transport tickets
two.1.3) Type of contract
Services
two.1.4) Short description
Development, Maintenance and Support Services for the Central Booking Engine
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £32,000,000
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
- TA34 - For tickets
- TA36 - For transport tickets
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
LNER is procuring on its own behalf and will enter into the relevant contract documents where such contracts are awarded. However, the contract documents also permit the use or transfer of contracts to Transferee Train Operating Companies, or Parent Owning Group. In the event that such provisions are utilised, this procurement is also to be for the benefit of the Transferee Train Operating Companies and their Parent Owning Group in accordance with regulation 56 of the Utilities Contracts Regulations 2016. However, LNER is responsible for the conduct of the procurement throughout and all correspondence and communication from suppliers is to be solely with LNER
The meaning of Transferee Train Operating Companies includes all those train operating companies who, currently or in the future, provide services for the carriage of passengers by railway:
a) under a franchise agreement with the Secretary of State within the meaning of section 23(3) of the Railways Act 1993 or
b) under, or secured under, the Secretary of State's duty in section 30(1) of the Railways Act 1993; or
c) in accordance with legislation which supersedes or amends the powers referred to in a) and b), including where such powers are transferred from the Secretary of State to another body.
The list of current providers of services for the carriage of passengers by railway under these provisions can be found at https://www.gov.uk/guidance/public-register-of-rail-passenger-contracts.
two.2.11) Information about options
Options: Yes
Description of options
Option to extend the initial term by a further 5 years in increments of 12 months
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
LNER have been contracting with Vix Technology UK Limited for the provision of the Central Booking Engine ((CBE) since 01/10/2016.
The supplier owns the intellectual property rights (IPR) for the source code of the CBE. therefore, maintenance and support can only be carried out by Vix Technology UK Limited, in line with UCR 2016 (50)(1)(c)(ii) and (iii).
Over the term of the contract LNER has invested in system and functional development to improve the customer proposition, the financial appraisal period for the developments has not matured, nor has the system reached the end of its operational life.
The contract is awarded in order to maintain business continuity whilst the industry considers next generation digital ticketing solutions.
A change in supplier could only be done if LNER were to procure a new/different booking engine, and therefore would oblige the utility to acquire supplies having different technical characteristics which would result in incompatibility or disproportionate technical difficulties in operation and maintenance in line with UCR 2016 50 (1) (e).
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
20 December 2024
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
VIX
Epsom
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
03039051
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Initial estimated total value of the contract/lot/concession: £32,000,000
Total value of the contract/lot/concession: £32,000,000
Section six. Complementary information
six.3) Additional information
The contract is to be awarded with an initial 5-year term, Jan 25 - Jan 30 with options to extend by a further 5 years in increments of 12 months. Value of the initial 5 year period is £16m including all maintenance and development costs, and the total contract value will be a maximum of £32m if all 5 extensions were instructed.
six.4) Procedures for review
six.4.1) Review body
Department for Transport
London
Country
United Kingdom