Scope
Reference
C375403 / WA17855
Description
NHS Gloucestershire Integrated Care Board (BSW ICB) are seeking to secure a Prime Provider who has the capability and capacity to provide a Continuing Healthcare and Nursing Healthcare digital system, in line with the specified requirements. The Commissioner confirms that whilst they are seeking a Prime Provider, they welcome partnerships, consortiums and/or sub-contractual models, which is at Bidders' discretion.
As laid out in the tender documentation, this is an open process under the Procurement Act 2023 (PA23) regulations.
Services are scheduled to commence on 1st April 2026. The Contract will be for an initial term of 3 (three) years, with an option to extend for a further 1 (one) year, plus another 1 (one) year as defined at the sole discretion of the Commissioners.
The detailed breakdown of the requirements can be found within the service specification, which is part of the tender documentation. Provided below is a high-level overview of the requirements to be delivered:
The AACC Digital system will need to have the following functionalities and/or mandatory requirements:
Case Management functionality including:
• Case Management Solution
• Communication and Contact Information
• Workflow Management
• Disputes, Complaints, Appeals and Panels
• Previously Unassessed Periods of Care (PUPoC)
• Independent Review Process
• Safeguarding and Deprivation of Liberty Safeguards (DoLS)
Referral Management functionality including:
• Professional Referrals and Interactions
• Referral Management
Financial Management including:
• Personal Health Budgets (PHBs)
• Reimbursements
• Regular Processes
Reporting including:
• Data Extracts and Reporting
The AACC Digital system may provide the following functionalities and/or desirable requirements:
• Patient Interaction
• Commissioning, Provider Marketplace & Provider Portal
• Financial Payments
TUPE elements do not apply for this procurement opportunity.
Total combined maximum contract value, across the full potential term of 5 (five) years including any optional extension years is £600,000 including VAT. A breakdown of all figures and terms can be found within the Invitation to Tender (ITT) documentation.
The Department of Health and Social Care (DHSC) has recently announced a restructure of Integrated Care Boards (ICBs), with the plan for Gloucestershire ICB to initially cluster and then merge with Bristol, North Somerset and South Gloucestershire ICB. There is limited information on whether CHC services will remain within ICBs or join another organisation within the wider ICS footprint. When the organisational changes are known the relevant amendments required to the contract will be revised with the successful provider and will be in line with the modification sections of the Procurement Act 2023 (PA23) regulations
A UK2: Preliminary market engagement notice - Procurement Act 2023 was published back on 1st April 2025, looking for expressions of interest from interested parties from the marketplace. Details of that engagement can be found here - 2025/S 000-012365.
This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.
Total value (estimated)
- £500,000 excluding VAT
- £600,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
Services are scheduled to commence on 1st April 2026.
The Contract will be for an initial term of 3 (three) years, with an option to extend for a further 1 (one) year, plus another 1 (one) year as defined at the sole discretion of the Commissioners.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKK13 - Gloucestershire
Participation
Legal and financial capacity conditions of participation
The ITT documentation within the e-procurement system sets out the minimum level of economic and financial standing threshold within the evaluation criteria for this procurement.
Technical ability conditions of participation
•Please confirm that your organisation meets the minimum baseline standards of the latest Digital Technology Assessment Criteria for health and social care (DTAC) or are working towards DTAC approval and have a plan in place to meet the standards prior to the service commencement date.
•To provide assurance that organisations have the necessary security measures in place to protect against cyber-attacks; please confirm which of the below apply:
ISO 27001
Cyber Penetration Testing
Cyber Essentials
• Please confirm that your organisation is, as a minimum, compliant with all mandatory requirements of the latest DSP Toolkit or have a plan in place to achieve compliance with the DSP Toolkit prior to the service commencement date.
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
8 August 2025, 12:00pm
Tender submission deadline
15 August 2025, 12:00pm
Submission address and any special instructions
Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome
Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page.
You will find the project titled: Gloucestershire ICB - All-Age Continuing Care (AACC) Digital System (C375403). If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid.
All bids must be submitted on this e-procurement system.
This is a Procurement Act 2023 Contract Notice. The intention is to award a contract using an Open process.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
16 December 2025
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 65% |
| Value | Price | 25% |
| Social Value | Quality | 10% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
NHS GLOUCESTERSHIRE INTEGRATED CARE BOARD
- NHS Organisation Data Service: QR1
- Public Procurement Organisation Number: PYQM-9666-VXBD
Shire Hall, Westgate Street
Gloucester
GL1 2TG
United Kingdom
Contact name: Samantha Phillips
Region: UKK13 - Gloucestershire
Organisation type: Public authority - central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
NHS South Central and West CSU
Summary of their role in this procurement: Procurement Project Lead
- NHS Organisation Data Service: 0DF
- Public Procurement Organisation Number: PXTZ-5316-XWPW
Omega House, 112 Southampton Road
Eastleigh
SO50 5PB
United Kingdom
Contact name: Samantha Phillips
Email: scwcsu.clinical.procurement@nhs.net
Website: https://www.scwcsu.nhs.uk/
Region: UKJ35 - South Hampshire