Section one: Contracting entity
one.1) Name and addresses
SSE SERVICES PLC
43 Forbury Road
READING
RG13JH
Contact
Angela Godwin
Telephone
+44 1189534601
Country
United Kingdom
Region code
UKJ11 - Berkshire
Companies House
02366879
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Electricity
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CRM Loyalty Platform
two.1.2) Main CPV code
- 72210000 - Programming services of packaged software products
two.1.3) Type of contract
Services
two.1.4) Short description
We are seeking a new vendor to provide a comprehensive loyalty platform that includes cutting-edge
technology and user-friendly websites. Additionally, we require a partner that can offer expert loyalty
consultancy services to aid in maximizing customer engagement and satisfaction. Furthermore, the ideal
vendor should have substantial buying power to procure offers and content that will provide tangible
value to our customers, thereby enhancing their overall experience and loyalty to our brand
two.1.5) Estimated total value
Value excluding VAT: £2,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
We are seeking a new vendor to provide a comprehensive loyalty platform that includes cutting-edge
technology and user-friendly websites. Additionally, we require a partner that can offer expert loyalty
consultancy services to aid in maximizing customer engagement and satisfaction. Furthermore, the ideal
vendor should have substantial buying power to procure offers and content that will provide tangible
value to our customers, thereby enhancing their overall experience and loyalty to our brand
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
3 years plus 2 with the option to extend
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
3 years plus 2 with the option to extend
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
24 January 2025
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
To receive the Procurement documents please email angela.godwin@sse.com
six.4) Procedures for review
six.4.1) Review body
SSE PLc
Perth
Country
United Kingdom