Scope
Reference
CCHA-(2025-2026)-008
Description
The wider development of new CRM and Housing Management solution software licenses & support services supplied by Salesforce in accordance with schedule 5, 2(a) and 7(a),(b) Procurement Act 2023.
Contract 1. CRM and New Housing Management system - Salesforce
Supplier
Contract value
- £478,800 excluding VAT
- £574,560 including VAT
Above the relevant threshold
Earliest date the contract will be signed
31 July 2025
Contract dates (estimated)
- 1 August 2025 to 31 March 2030
- Possible extension to 31 March 2035
- 9 years, 8 months
Description of possible extension:
The option to extend will be for an additional 5 years at the sole discretion of the client.
Main procurement category
Goods
Options
The right to additional purchases while the contract is valid.
Acquire more licenses depending on requirements and staff increase numbers
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKL14 - South West Wales
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Other information
Description of risks to contract performance
N/A
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Prototypes and development
This award is to support the implementation of Salesforce licenses for CRM and Housing Management solution which will be tailored for the entire business providing exclusivity of the bespoke solution for the business and ensuring compatibility with existing systems and equipment.
Any variance would create disproportionate technical challenges in operation or maintenance which would impact on business operations and not demonstrate commercial value or provide the most economically advantageous outcome.
Supplier
SALESFORCE UK LIMITED
- Companies House: 05094083
Floor 26 Salesforce Tower
London
EC2N 4AY
United Kingdom
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. CRM and New Housing Management system - Salesforce
Contracting authority
Cardiff Community Housing Association (CCHA) Limited
- Companies House: IP21667R
Tolven Court, Dowlais Road
Cardiff
CF24 5LQ
United Kingdom
Contact name: Monia Lisa Carvalho
Region: UKL22 - Cardiff and Vale of Glamorgan
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)
Devolved regulations that apply: Wales