Section one: Contracting authority
one.1) Name and addresses
Southampton City Council
Civic Centre
SOUTHAMPTON
SO147LR
Contact
Darrin Daniels
Darrin.daniels@southampton.gov.uk
Telephone
+44 2380832721
Country
United Kingdom
Region code
UKJ32 - Southampton
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.southampton.gov.uk/
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contact Centre Telephony Platform
Reference number
SCC-SMS-0826
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Provision of a cloud-based Omni-channel contact centre and Workforce Management solution
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £548,818.20
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKJ - South East (England)
two.2.4) Description of the procurement
Provision of a cloud-based Omni-channel contact centre and Workforce Management solution
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
This was a call off from the CCS RM1557.14 framework. SCC haven't previously issued a notice in relation to this.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
SCC-SMS-0826
Title
Contact Centre Telephony Platform
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 December 2024
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Content Guru Limited
Berkshire
RG12 2UP
Country
United Kingdom
NUTS code
- UKJ - South East (England)
Companies House
05653869
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £548,818.20
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Southampton City Council
Southampton
Country
United Kingdom