Contract

AMCV 331 - Telecare Managed Services

  • Shropshire Council

F03: Contract award notice

Notice identifier: 2024/S 000-041124

Procurement identifier (OCID): ocds-h6vhtk-03b735

Published 20 December 2024, 10:05am



Section one: Contracting authority

one.1) Name and addresses

Shropshire Council

Shirehall, Abbey Foregate

Shrewsbury

SY2 6ND

Contact

Procurement

Email

procurement@shropshire.gov.uk

Telephone

+44 1743252992

Country

United Kingdom

Region code

UKG22 - Shropshire CC

Internet address(es)

Main address

www.shropshire.gov.uk

one.4) Type of the contracting authority

Regional or local authority

one.5) Main activity

General public services


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

AMCV 331 - Telecare Managed Services

Reference number

AMCV 331

two.1.2) Main CPV code

  • 85000000 - Health and social work services

two.1.3) Type of contract

Services

two.1.4) Short description

This is an award notice for AMCV 331 - Telecare Managed Services under the  Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126  framework, Lot 6.

Services the Supplier is to deliver:

• Manage the full contract, including liaising with the Customer as required

• Facilitate the scheduled review meetings.

• Deliver the referral management, installation, monitoring, de-installations, and fault processes

for new telecare equipment provided by the Customer.

• Manage the entire system effectively by coordinating the services, providing end-to-end service

delivery systems seamlessly to the end user.

The service provision will include:

• Installation, deinstallation, fault management of equipment and peripherals

• Call monitoring

• Disaster recovery

• Reprogramming (where required)

• Reporting

• Review and development of continuous improvement activities

two.1.6) Information about lots

This contract is divided into lots: No

two.1.7) Total value of the procurement (excluding VAT)

Value excluding VAT: £240,000

two.2) Description

two.2.3) Place of performance

NUTS codes
  • UKG22 - Shropshire CC
Main site or place of performance

Shropshire CC

two.2.4) Description of the procurement

This is an award notice for AMCV 331 - Telecare Managed Services under the  Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126  framework, Lot 6.

Services the Supplier is to deliver:

• Manage the full contract, including liaising with the Customer as required

• Facilitate the scheduled review meetings.

• Deliver the referral management, installation, monitoring, de-installations, and fault processes

for new telecare equipment provided by the Customer.

• Manage the entire system effectively by coordinating the services, providing end-to-end service

delivery systems seamlessly to the end user.

The service provision will include:

• Installation, deinstallation, fault management of equipment and peripherals

• Call monitoring

• Disaster recovery

• Reprogramming (where required)

• Reporting

• Review and development of continuous improvement activities

two.2.5) Award criteria

Price

two.2.11) Information about options

Options: No

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Award of a contract without prior publication of a call for competition in the cases listed below

  • The services can be provided only by a particular economic operator for the following reason:
    • absence of competition for technical reasons

Explanation:

The works, supplies or services can be provided only by a particular economic operator for the following reason: Sole provider within framework Lot

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

four.2) Administrative information

four.2.1) Previous publication concerning this procedure

Notice number: 2023/S 000-009231


Section five. Award of contract

A contract/lot is awarded: Yes

five.2) Award of contract

five.2.1) Date of conclusion of the contract

13 November 2024

five.2.2) Information about tenders

Number of tenders received: 1

Number of tenders received from SMEs: 0

Number of tenders received from tenderers from other EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 1

The contract has been awarded to a group of economic operators: No

five.2.3) Name and address of the contractor

Tunstall Healthcare (UK) Limited

Whitley Lodge, Whitley Bridge

Yorkshire

DN14 0HR

Country

United Kingdom

NUTS code
  • UKE - Yorkshire and the Humber
National registration number

01332249

The contractor is an SME

No

five.2.4) Information on value of contract/lot (excluding VAT)

Total value of the contract/lot: £240,000


Section six. Complementary information

six.3) Additional information

To view this notice, please click here:

https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=906604434

GO Reference: GO-20241220-PRO-28965985

six.4) Procedures for review

six.4.1) Review body

Shropshire Council

Shirehall, Abbey Foregate

Shrewsbury

SY2 6ND

Email

procurement@shropshire.gov.uk

Telephone

+44 1743252992

Country

United Kingdom

six.4.4) Service from which information about the review procedure may be obtained

Shropshire Council

Shirehall, Abbey Foregate

Shrewsbury

SY2 6ND

Country

United Kingdom