Section one: Contracting authority
one.1) Name and addresses
Shropshire Council
Shirehall, Abbey Foregate
Shrewsbury
SY2 6ND
Contact
Procurement
Telephone
+44 1743252992
Country
United Kingdom
Region code
UKG22 - Shropshire CC
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
AMCV 331 - Telecare Managed Services
Reference number
AMCV 331
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
This is an award notice for AMCV 331 - Telecare Managed Services under the Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126 framework, Lot 6.
Services the Supplier is to deliver:
• Manage the full contract, including liaising with the Customer as required
• Facilitate the scheduled review meetings.
• Deliver the referral management, installation, monitoring, de-installations, and fault processes
for new telecare equipment provided by the Customer.
• Manage the entire system effectively by coordinating the services, providing end-to-end service
delivery systems seamlessly to the end user.
The service provision will include:
• Installation, deinstallation, fault management of equipment and peripherals
• Call monitoring
• Disaster recovery
• Reprogramming (where required)
• Reporting
• Review and development of continuous improvement activities
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £240,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKG22 - Shropshire CC
Main site or place of performance
Shropshire CC
two.2.4) Description of the procurement
This is an award notice for AMCV 331 - Telecare Managed Services under the Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126 framework, Lot 6.
Services the Supplier is to deliver:
• Manage the full contract, including liaising with the Customer as required
• Facilitate the scheduled review meetings.
• Deliver the referral management, installation, monitoring, de-installations, and fault processes
for new telecare equipment provided by the Customer.
• Manage the entire system effectively by coordinating the services, providing end-to-end service
delivery systems seamlessly to the end user.
The service provision will include:
• Installation, deinstallation, fault management of equipment and peripherals
• Call monitoring
• Disaster recovery
• Reprogramming (where required)
• Reporting
• Review and development of continuous improvement activities
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The services can be provided only by a particular economic operator for the following reason:
- absence of competition for technical reasons
Explanation:
The works, supplies or services can be provided only by a particular economic operator for the following reason: Sole provider within framework Lot
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-009231
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 November 2024
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Tunstall Healthcare (UK) Limited
Whitley Lodge, Whitley Bridge
Yorkshire
DN14 0HR
Country
United Kingdom
NUTS code
- UKE - Yorkshire and the Humber
National registration number
01332249
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £240,000
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=906604434
GO Reference: GO-20241220-PRO-28965985
six.4) Procedures for review
six.4.1) Review body
Shropshire Council
Shirehall, Abbey Foregate
Shrewsbury
SY2 6ND
Telephone
+44 1743252992
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Shropshire Council
Shirehall, Abbey Foregate
Shrewsbury
SY2 6ND
Country
United Kingdom