Section one: Contracting authority
one.1) Name and addresses
Northumberland County Council
County Hall
Morpeth
NE61 2EF
Contact
Mrs Deborah Beckwith
deborah.beckwith@northumberland.gov.uk
Telephone
+44 7920240571
Country
United Kingdom
Region code
UKC21 - Northumberland
Internet address(es)
Main address
http://www.northumberland.gov.uk
Buyer's address
http://www.northumberland.gov.uk
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NCC1433 CRM Replacement Market Engagement
Reference number
DN755768
two.1.2) Main CPV code
- 72212445 - Customer Relation Management software development services
two.1.3) Type of contract
Services
two.1.4) Short description
Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff.
A Market Engagement document has been developed and is available for download, completion and return via the ProContract Tender Portal - www.procontract.due-north.com
The submission date for return of the Market Engagement document is Friday 10th January 2025 at 12 Noon.
Any queries relating to the Market Engagement Document are to be communicated via the ProContract Tender Portal - www.procontract.due-north.com
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48445000 - Customer Relation Management software package
two.2.3) Place of performance
NUTS codes
- UKC21 - Northumberland
two.2.4) Description of the procurement
Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff.
A Market Engagement document has been developed and is available for download, completion and return via the ProContract Tender Portal - www.procontract.due-north.com
The submission date for return of the Market Engagement document is Friday 10th January 2025 at 12 Noon.
Any queries relating to the Market Engagement Document are to be communicated via the ProContract Tender Portal - www.procontract.due-north.com
two.3) Estimated date of publication of contract notice
10 February 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes