Section one: Contracting authority
one.1) Name and addresses
Mid Ulster District Council
Dungannon Office Circular Road
Dungannon
BT71 6DT
Contact
tendersmidulstercouncil.org
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
https://etendersni.gov.uk/epps
Buyer's address
https://etendersni.gov.uk/epps
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Experience Platform
two.1.2) Main CPV code
- 79342300 - Customer services
two.1.3) Type of contract
Services
two.1.4) Short description
The Council is seeking to procure a customer experience platform solution that: • Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79342320 - Customer-care services
- 72200000 - Software programming and consultancy services
- 72500000 - Computer-related services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
- UKN - Northern Ireland
- UKN0 - Northern Ireland
- UKN0B - Mid Ulster
two.2.4) Description of the procurement
The Council is seeking to procure a customer experience platform solution that: • Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.
two.2.5) Award criteria
Quality criterion - Name: Qualitative Assessment - System Requirements / Weighting: 10.5
Quality criterion - Name: Technical Requirements / Weighting: 10.5
Quality criterion - Name: Ease of Use low Code Requirements / Weighting: 10.5
Quality criterion - Name: Customer CRM Requirements / Weighting: 10.5
Quality criterion - Name: Implemnetation / Weighting: 10.5
Quality criterion - Name: Demonstration / Weighting: 17.5
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-016626
Section five. Award of contract
Contract No
1
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
chief executive
Burn Road
Cookstown
BT80 8DT
Country
United Kingdom