Section one: Contracting authority
one.1) Name and addresses
Teignbridge District Council
Forde House, Brunel Road
Newton Abbot
TQ12 4XX
Contact
Miss Rosanna Wilson
rosanna.wilson@teignbridge.gov.uk
Telephone
+44 1626215120
Country
United Kingdom
Region code
UKK - South West (England)
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Strata Contact Centre
Reference number
DN732215
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Cloud Contact Centre for Teignbridge District Council, Exeter City Council and East Devon District Council.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £462,120
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKK - South West (England)
two.2.4) Description of the procurement
Cloud Contact Centre for Teignbridge District Council, Exeter City Council and East Devon District Council.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: Yes
Description of options
It is intended that any resultant Contract shall commence as soon after receipt of formal letter of award as may be agreed. Contract period to be up to a period of 3 years with two options to extend up to a period of 12 months each (24 months total).
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-021706
Section five. Award of contract
Contract No
DN732215
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 October 2024
five.2.2) Information about tenders
Number of tenders received: 25
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Business Systems (UK) Ltd.
2nd Floor, Cannon Green, 27 Bush Lane, London
EC4R 0AA
Country
United Kingdom
NUTS code
- UKK - South West (England)
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £462,120
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Teignbridge District Council
Newton Abbot
Country
United Kingdom