Section one: Contracting authority
one.1) Name and addresses
Network Rail Infrastructure Ltd
Waterloo General Offices
London
SE1 8SW
Contact
Becky Spencer
Becky.spencer@networkrail.co.uk
Telephone
+44 1908781000
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://networkrail.bravosolution.co.uk/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://networkrail.bravosolution.co.uk/web/login.html
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://networkrail.bravosolution.co.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Employee Assistance Programme and Psychological Services
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
Network Rail is inviting tenders for the provision of a comprehensive Employee Assistance Programme (EAP) (Lot 1) and Work Focused Psychological Services (Lot 2) as part of its ongoing commitment to employee health and wellbeing. These services will support Network Rail’s vision of sustainable health during Control Period 7 (1 April 2024 – 31 March 2029). The initiative aims to provide accessible, confidential resources to help employees manage personal and work-related challenges, enhancing productivity, engagement, and workplace satisfaction.
The successful provider(s) will deliver services that align with Network Rail’s Occupational Health, Hygiene, and Wellbeing Strategy, fostering a positive, inclusive workplace culture while complementing existing initiatives. Further information is available on our website: www.networkrail.co.uk.
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
2
two.2) Description
two.2.1) Title
Employee Assistance Programme
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 85100000 - Health services
- 85147000 - Company health services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
1. EAP Service: to provide an industry leading employee assistance programme [EAP]
and robust critical incident response service to support the health and wellbeing of
our employees, whilst effectively managing the organisational risk relating to
reduced worker performance, incapacity, and sickness absence levels.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £10,600,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
8 August 2025
End date
7 August 2028
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years with option to extend for two plus two (3+2+2) years.
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Psychological Services
Lot No
2
two.2.2) Additional CPV code(s)
- 85121270 - Psychiatrist or psychologist services
- 85147000 - Company health services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
2. Psychological Service: to provide specialist psychological services that provides
assessment and ongoing care for individuals with mental ill health, psychological
disorders and mental health needs associated with increased risks; impairment to
functioning and/or complex problems and who may have difficulties engaging in
support and treatment.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £10,600,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
8 August 2025
End date
7 August 2028
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years with option to extend for two plus two (3+2+2) years.
two.2.9) Information about the limits on the number of candidates to be invited
Maximum number: 5
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
four.1.5) Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
13 January 2025
Local time
3:00pm
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
17 March 2025
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.4) Procedures for review
six.4.1) Review body
Network Rail Infrastructure Limited
Waterloo General Office
London
SE1 8SW
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
High Court
The Strand
London
WCA 2LL
Country
United Kingdom