Scope
Description
To establish a Security Operations Centre (SOC). The value of this Procurement is expected to be in the region of £200,000 per annum.
3.2 The Contract will be for an initial term of 3 years extendable at the Client's sole option for 3 periods of 12 months, OR, 1 period of 36 months giving a total of 6 years (the Term).
4 The Client's Objectives for the contract
4.1 The Client's aims and objectives are to:
LiveWest is seeking a supplier to establish a Security Operations Centre (SOC) for our organisation. The SOC will be responsible for monitoring, detecting, investigating and responding to cybersecurity threats and incidents around the clock.
The SOC will be responsible for continuous monitoring of network traffic, logs, and security events, Incident detection and response, Threat intelligence and proactive threat hunting. Supporting our vulnerability assessments and preventive measures, routine maintenance and updates of security tools and systems. Collaboration with internal and external stakeholders for incident management.
The Supplier will have, and be able to demonstrate sufficient technical knowledge and experience in the delivery and maintenance of a proposed solution, that they can also provide advisory / consultancy services if needed.
The Supplier will comply with LiveWest policies in relation to data protection and information security and provide necessary documentation in relation to:
• Information Security Policy and hold any associated credentials (cyber essentials/ISO27001)
• IT Access Controls Policy
• IT Change Control Policy
• IT Incident Management Policy
• IT Acceptable Usage Policy
• Data Protection Compliance Policy
Contract 1
Supplier
Contract value
- £1,600,000 excluding VAT
- £1,920,000 including VAT
Above the relevant threshold
Award decision date
15 July 2025
Date assessment summaries were sent to tenderers
15 July 2025
Standstill period
- End: 24 July 2025
- 8 working days
Earliest date the contract will be signed
1 August 2025
Contract dates (estimated)
- 1 September 2025 to 31 August 2028
- Possible extension to 31 August 2034
- 9 years
Description of possible extension:
3+3+3
At the clients discretion.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKK - South West (England)
Information about tenders
- 33 tenders received
- 3 tenders assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Submission
Submission type
Requests to participate
Procedure
Procedure type
Competitive flexible procedure
Supplier
CHESS CYBERSECURITY LIMITED
- Companies House: 02962709
- Public Procurement Organisation Number: PJNQ-2513-JCDY
Bridgford House
Alderley Edge
SK9 7JP
United Kingdom
Email: bids@cyberlab.co.uk
Website: https://cyberlab.co.uk/
Region: UKD62 - Cheshire East
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
LIVEWEST HOMES LIMITED
- Companies House: RS007724
- Public Procurement Organisation Number: PCRN-5716-MJRP
Skypark, 1 Wellington Way
Exeter
EX5 2FZ
United Kingdom
Email: procurement@livewest.co.uk
Website: https://www.livewest.co.uk/
Region: UKK43 - Devon CC
Organisation type: Public authority - sub-central government